About Company
Pricing of Atera
Pro (MSP)
USD 119
/User/Month
USD
- Remote management
- automations & scripting
- Monitoring & alerts
- OS and software patching
- Remote access using Splashtop
- Helpdesk & ticket automation
- SLA and automated time tracking
- Contracts & invoicing
- Customer portal
- Mobile app
- Remote management
- automations & scripting
- Monitoring & alerts
- OS and software patching
- Remote access using Splashtop
- Helpdesk & ticket automation
- SLA and automated time tracking
- Contracts & invoicing
- Customer portal
- Mobile app
Growth (MSP)
USD 149
/User/Month
USD
- Includes features of Pro plan
- plus
- Mac support
- Unlimited Splashtop concurrent sessions
- Multi-monitor remote access using Anydesk
- Advanced reports Viewer
- Up to 10 support addresses
- API up to 600 RPM
- Chat with your customers
- File view and transfer up to 15GB per month
- Quickbooks online & Xero direct integrations
- CSV Quickbooks desktop integration
- Includes features of Pro plan
- plus
- Mac support
- Unlimited Splashtop concurrent sessions
- Multi-monitor remote access using Anydesk
- Advanced reports Viewe
Power (MSP)
USD 199
/User/Month
USD
- Includes features of Growth plan
- plus
- Customized reports and dashboards (up to 20 reports and 3 dashboards)
- Unlimited support addresses
- API up to 700 RPM
- File transfer (up to 50GB per month)
- Geo redundant database
- Database snapshots
- Includes features of Growth plan
- plus
- Customized reports and dashboards (up to 20 reports and 3 dashboards)
- Unlimited support addresses
- API up to 700 RPM
- File transfer (up to 50GB per month)
- Geo redundant database
- Database snapshots
Professional (IT Department)
USD 169
/User/Month
USD
- Remote management
- automations & scripting
- Monitoring & alerts
- OS & software patching
- Helpdesk & ticket automation
- Mac agent
- Azure AD integration
- Remote access using Splashtop
- Service Portal
- Remote management
- automations & scripting
- Monitoring & alerts
- OS & software patching
- Helpdesk & ticket automation
- Mac agent
- Azure AD integration
- Remote access using Splashtop
- Service Portal
Expert (MSP)
USD 199
/User/Month
USD
- Includes features of Professional plan
- plus
- Network monitoring and scanning
- Ticket scheduling
- Auto-tag assignment
- Advanced reports Viewer
- Chat with your users
- API up to 2000 RPM
- Up to 2 support addresses
- Multi-monitor remote access using AnyDesk
- Unlimited Splashtop concurrent sessions
- Includes features of Professional plan
- plus
- Network monitoring and scanning
- Ticket scheduling
- Auto-tag assignment
- Advanced reports Viewer
- Chat with your users
- API up to 2000 RPM
- Up to 2 support addresses
- Multi-mo
Master (IT Department)
USD 239
/User/Month
USD
- Includes features of Expert plan
- plus
- Customized reports and dashboards (up to 20 reports and 3 dashboards)
- Database snapshots
- Geo-redundant database
- API up to 4000 RPM
- Unlimited support addresses
- VIP support
- Includes features of Expert plan
- plus
- Customized reports and dashboards (up to 20 reports and 3 dashboards)
- Database snapshots
- Geo-redundant database
- API up to 4000 RPM
- Unlimited support addresses
- VIP support
Key Features of Atera
- Widgets
- Visual Analytics
- Public Dashboard
- Private Dashboard
- Predefined Templates
- OLAP
- Interactive Dashboard
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Dashboard Software, Help Desk Software, Help Desk Software For Mac, Live Chat Software, Document Management Software, Remote Work Software, Mobile Device Management (MDM) Software, Patch Management Software, Email Marketing Software, Accounting Software, Accounts Payable Automation Software, Incident Management Software, Network Monitoring Software, Remote Access Software, Remote Access Software For Free, Project Management Software, Accounts Receivable Software, Accounts Payable Software, Knowledge Base Software, IT Asset Management Software, Msp Software, License Management Software, Remote Support Software, File Sharing Software Products, Ticketing Software, Remote Monitoring And Management (RMM) Software, IT Service Management (ITSM) Software
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Atera
SMEs
Enterprises
Company Details
- Company Name: Atera
- Headquarter: Tel Aviv,
- Website: Visit Website
- Social Media:
Description
Atera Video
Alternative
Atera Screenshots
User Reviews 
Write a Review
Great RMM solution for an incredible…
Great RMM solution for an incredible price.Atera is an excellent monitoring and management tool that provides almost all the functionality that its expensive competition does, for a fraction of the price. We moved from Datto to Atera earlier this year, drastically cutting costs without compromising management capabilities.The addition of a free version of Splashtop has also helped us out of some tough situations where Teamviewer has failed to work. The features are constantly being updated with new, handy additions that are released and documented monthly.
- K. Coady
Amazing tool!
PROS & CONS
What are the best aspects of this product?
Atera is easy to navigate. It also made it easier for us to connect with our clients.
What aspects are problematic or could work better?
It needs an integration with bit defender.
What specific problems in your company were solved by this product?
We no longer have problems with connecting / accessing our clients' computers.
Are you a current user of this product?
No
- Sherman
Functional, saved us a lot of money!
PROS & CONS
What are the best aspects of this product?
Basically everything needed for remote IT monitoring is covered Atera!
What aspects are problematic or could work better?
The learning curve is quite steep! Good thing they have video guides.
What specific problems in your company were solved by this product?
We were able to save thousands of dollars a year ever since we started using this. We're doing our monitoring within our team now instead of outsourcing someone to do it for us.
Are you a current user of this product?
Yes
- Kendall
Atera is perfect for our team!
PROS & CONS
What are the best aspects of this product?
The selection of tools is so rich and amazing! It functions really well and addresses every issue. Their customer service is also highly commendable. They are reliable and prompt in addressing our concerns.
What aspects are problematic or could work better?
They could improve on the following: (1) customer creation; (2) mobile management functions; and (3) user-friendliness of the interface at the client-end.
What specific problems in your company were solved by this product?
Doing our work without Atera is costly and time-consuming. Atera made everything easier and convenient for us.
Are you a current user of this product?
No
- Pinkie
Positive!
PROS & CONS
What are the best aspects of this product?
Setting up the software is really easy for anyone. The performance is top-notch, really stable. I also love the web-based admin panel because that made it accessible even if you're working remotely (away from the office). Cool support staff, too!
What aspects are problematic or could work better?
There are some features that are not available in Atera but present in the products of its competitors. But this is understandable since they are just starting.
What specific problems in your company were solved by this product?
Atera's fair pricing is really helpful to us because we totally get what we paid for. It helps us get the job done.
Are you a current user of this product?
Yes
- Ernest
FAQ's
Atera has 6 plans,
- Pro (MSP) USD 119 /User/Month
- Growth (MSP) USD 149 /User/Month
- Power (MSP) USD 199 /User/Month
- Professional (IT Department) USD 169 /User/Month
- Expert (MSP) USD 199 /User/Month
- Master (IT Department) USD 239 /User/Month
Atera is the Help Desk Software Used for the below functionalities
Top 5 Atera features
- Widgets
- Visual Analytics
- Public Dashboard
- Private Dashboard
- Predefined Templates
Atera provides Phone,Online (Ticket),Business Hours support.
Atera is not allowing Free Trial.