Zendesk Support is a customer support solution that consolidates all customer queries and interactions in one place. This gives customer support agents access to complete customer histories so they can provide more personalized and comprehensive resolutions to issues. Additionally, Zendesk Support allows customers to submit support requests through their preferred channel. The agent support tools direct customer queries to the right agent with the right skills and knowledge to answer the request. This helps improve support agents’ response time by guiding them directly from one ticket to the next, which also prevents them from cherry picking certain ticket types.
Zendesk Support Reviews