About Company
Pricing of Zendesk Support
Suite Team
USD 59
/User/Month
USD
- Industry-leading ticketing system
- Messaging across web
- mobile and social
- voice
- SMS
- and live chat support
- Help center - Single
- Easy-to-set up automations & workflows
- AI-powered automated answers - Up to 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics: PreBuilt
- Data and file storage: Standard
- 1
- 000+ apps and integrations: PreBuilt
- Robust APIs: Standard Rate Limit
- Online support from the Zendesk team
- Onboarding and adoption guidance
- Industry-l
Suite Growth
USD 99
/User/Month
USD
- Includes features of Suite Team plan
- plus
- Help center - Multiple
- Easy-to-set up automations and workflows with additional options
- AI-powered automated answers - Up to 100
- Data and file storage: Intermediate
- 1
- 000+ apps and integrations: PreBuilt and Custom
- Robust APIs: Advanced Rate Limit
- Self-service customer portal
- AI-powered knowledge management
- Customisable ticket layouts
- Light access licenses: Upto 50
- Service Level Agreement (SLA) management
- Multilingual support and content
- Includes featur
Suite Professional
USD 125
/User/Month
USD
- Includes features of Suite Growth plan
- plus
- AI-powered automated answers - Up to 500
- Routing based on agent status
- capacity and skills
- as well as conversation priority
- Reporting and analytics - Prebuilt and Custom
- Light access licenses: Upto 100
- Live agent activity dashboard: Viewable
- Integrated community forums
- Private conversation threads
- Customisable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
- Includes
Suite Enterprise
USD 199
/User/Month
USD
- All the core elements needed for excellent customer support
- and
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses - Upto 1000
- Live data and external dashboard sharing
- Live agent activity dashboard - Customisable
- agent capacity
- plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs - Enterprise Rate Limit
- AI-powered triage and conversation insights - Reta
Key Features of Zendesk Support
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
CRM Software, Customer Success Software, Field Service Management Software, Help Desk Software, Appointment Scheduling Software, Email Marketing Software, Accounting Software, Incident Management Software, Remote Access Software, Customer Support Software, Customer Experience Management Software, Accounts Receivable Software, Accounts Payable Software, Asset Management Software, Custom Software, Knowledge Base Software, IT Asset Management Software, Msp Software, License Management Software, Asset Tracking Software, Email Management Software, Remote Support Software, IT Project Management Software
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Zendesk Support
SMEs
Enterprises
Company Details
- Company Name: Zendesk Support
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Zendesk Support Video
Alternative
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User Reviews 
Write a Review
"Convenient and easy to use chat tool. Great for connecting with customers!"
- Corey V
"Support suite to have conversation with customers on any platform."
What do you like best?
Zendesk makes it simple to contact customers and catch up with them. The UI is easy to understand, perfect and straightforward it gives incredible devices to augment profitability by surveying unmistakably what undertakings should be organized. Measurements like the administration level, the appraisals, and the quantity of actioned tickets additionally permit to continually improve and expand our presentation. Zendesk has a completely modify capable interface that is anything but difficult to become acclimated to. Highlight of Zendesk is the capacity consolidate and direct tickets with different organizations utilizing Zendesk. The back end the executive’s framework is incredibly easy to understand and takes practically zero past preparing to sort out. Zendesk offers significant level of customization as help group scales and serves various nations and socioeconomics, and steady advancement of added apparatuses to improve the client experience, for example, Guide, Gather, dynamic content, languages etc.
What do you dislike?
The interface has gotten less instinctive over the long run and administrator the executives. Restricted reconciliations; while Zendesk's legitimate usefulness is significant, the impediments on coordinating whatever else can be restricting in usefulness. Absence of a comprehensive rundown of languages to help. For the front end client there is an absence of perceivability and straightforwardness to what status their ticket is in until the assigned back end client reacts. Using the "@" symbol to address another colleague or attempt to stand out enough to be noticed doesn't work at times. It doesn't empower to alter answer whenever it is conveyed. Format framework is extremely restricted, needed to set up custom Programming interface etc. for menus.
What problems are you solving with the product? What benefits have you realized?
Zendesk is sufficient of an industry-pioneer that it's anything but difficult to track down data about how to utilize it. The ticket tracking/management tools are genuinely far reaching Zendesk uphold suite offers an across the board, from visit, telephone, and email across the board place. Zendesk is an ideal customer administration arrangement that keeps everything in once place. The Zendesk stage takes into account to answer customer administration tickets straightforwardly inside the stage, see the status of the ticket, and send criticism reviews automatically. The interior notes include helps remain coordinated and it effectively interfaces with Salesforce.
- Aleksandra Z
"Zendesk lives up to its value and is an all encompassing software for all your CS needs"
What do you like best?
I like the ability to make multiple customizations to the product based on my team's needs and our company's evolving practices.
What do you dislike?
I do wish the reporting was more user-friendly. Such as being able to download and analyze macro usage.
Recommendations to others considering the product:
If you need to contact support, make sure to try and find user-forums first as you may find some great information there.
What problems are you solving with the product? What benefits have you realized?
We are solving the problem of SLAA time and customer satisfaction. With ZenDesk we are able to track satisfaction through surveys and we are also able to stay ahead of trends with the ability to tag tickets.
- Courtney P
"Great tool with multiple integration points and collaboration"
What do you like best?
My favorite feature of Zendesk is the ability merge and direct tickets with other companies using Zendesk. As an example, we are working with a third party vender who is helping us with development on systems integrations. They use Zendesk as well and we were able to incorporate both parties together. When something needs to be assigned nd reviewed by a different team, all you have to do is select the team member and the ticket goes to the corresponding Zendesk.
What do you dislike?
Running reports can sometimes be complicated and confusing. It would be nice if dashboards could be more descriptive.
What problems are you solving with the product? What benefits have you realized?
Help Desk support ticket management, Change management tracking and service level agreement metric keeping.
- Danny C
"A very good support suite even for SMEs"
What do you like best?
The ticketing system is way too good. You get to use a lag free ticketing support system, where you get updates on every ticket raised by a customer. Be it a chat or an email.
In fact the free version, though having limitations works pretty well.
What do you dislike?
For free users the login ids could be more. Also, there can be better formatting. Let's say an user provides his details before accessing the support, the user sometimes can provide , fake random numbers, that can be reduced.
Recommendations to others considering the product:
Would tell them to go for the paid version.
What problems are you solving with the product? What benefits have you realized?
Multiple chat sessions can be added with ease.
Automated messages can be saved and shared with customers online.
Solving/ solved the problem of Through customer support solutions within the given SLA.
- Sourodeep S
FAQ's
Zendesk Support has 4 plans,
- Suite Team USD 59 /User/Month
- Suite Growth USD 99 /User/Month
- Suite Professional USD 125 /User/Month
- Suite Enterprise USD 199 /User/Month
Zendesk Support is the Help Desk Software Used for the below functionalities
Top 5 Zendesk Support features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Zendesk Support provides Phone,Online (Ticket),Business Hours support.
Zendesk Support is not allowing Free Trial.