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Freshworks CS Suite

Freshworks Customer Service Suite

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Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immed... View Profile

doller Yearly
date Not Available

ManageEngine Analytics Plus

By ManageEngine Analytics Plus

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Advanced analytics and feature-rich dashboards from ManageEngine Analytics Plus make your data more useful than ever before. You can connect to any data source and upload files, sp... View Profile

doller Onetime(Perpetual License)
date N/A

Zoho Desk

Top Rated Customer Service Help Desk Software

4.4 (1667 Reviews)

Zoho Desk is Zoho's flagship cloud-based customer service management software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents e... View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date 15 Days

Front

By Front

4.8 (453 Reviews)

Front is an easy to use help desk software that is available in both SaaS and Web-based versions. It can be run on multiple platforms including Mac, Windows, Android, and iOS. The ... View Profile

doller Onetime(Perpetual License)
date N/A

Zendesk Support

By Zendesk Support

4.3 (657 Reviews)
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Zendesk Support is a customer support solution that consolidates all customer queries and interactions in one place. This gives customer support agents access to complete customer ... View Profile

doller Yearly,Monthly
date N/A

Zoho SalesIQ

Conversations that convert, connections that last

4.4 (360 Reviews)

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visit... View Profile

doller Yearly,Monthly
date 15 Days

Freshservice

By Freshservice

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Freshservice is an excellent project management software that allows users to create professional-grade projects from the beginning. The real-time project dashboard makes it easy t... View Profile

doller Yearly,Monthly
date N/A

Freshdesk

By Freshdesk

4.0 (402 Reviews)
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A cloud-based customer support software, Freshdesk offers an all-in-one solution for business needs to deliver exceptional support. It is suitable for service providers such as Ins... View Profile

doller Yearly,Monthly
date N/A

Zoho Meeting

Online meeting software for all your video conferencing & webinar needs

4.5 (550 Reviews)

Zoho Meeting is a secure online meeting platform and webinar solution that helps you connect, collaborate, and work remotely with efficacy. Schedule online meetings, stream live we... View Profile

doller Yearly,Monthly
date 15 Days

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

4.6 (172 Reviews)
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Zoho Assist is a reliable cloud-based remote desktop solution with comprehensive secure remote access features. Enhance your customer support experience and explore the one-stop so... View Profile

doller Yearly,Monthly
date 15 Days

Zoho Voice

By Zoho

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Check How Zoho Voice can help to automate Indian Business. Saasadviser provide their list of features, pricing, Free demo and Comparison with the best alternative View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date N/A

NinjaOne (NinjaRMM)

By NinjaOne (NinjaRMM)

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NinjaOne is an all-in-one unified solution that helps IT teams manage all their endpoints within one fast, modern, and intuitive platform. By consolidating IT teams into one platfo... View Profile

doller Onetime(Perpetual License)
date N/A

Zoho Projects

Turn every project into a success story

4.3 (223 Reviews)

Zoho Projects is the trusted project management software for over 200,000 users worldwide. With Projects, you can plan, track, collaborate and automate your way to successful proje... View Profile

doller Yearly,Monthly
date 10 Days

ManageEngine Access Manager Plus

By ManageEngine Access Manager Plus

ManageEngine Access Manager Plus is a web-based privileged session management software that regulates access to remote systems through secure channels from a unified console. With ... View Profile

doller Onetime(Perpetual License)
date N/A

Surfshark

By Surfshark

5.0 (5 Reviews)
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Surfshark is a VPN tool that comprises an extensive set of features, maintaining no logs and providing plenty of securities. Surf Shark allows users to unblock a massive number of ... View Profile

doller Onetime(Perpetual License)
date N/A

ManageEngine OpManager

Gain Comprehensive Visibility and Actionable Insights to Optimize Your Network Performance

ManageEngine OpManager is a network monitoring software that provides real-time visibility into device health, availability, and performance. View Profile

doller Yearly,Monthly,Onetime(Perpetual License),Transaction
date 30 Days

ManageEngine Remote Access Plus

Enterprise remote support and desktop manager software

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ManageEngine Remote Access Plus is an enterprise remote troubleshooting solution that helps system administrators simplify their mundane troubleshooting routines from a central loc... View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date 30 Days

SysAid

By SysAid

4.6 (592 Reviews)

SysAid is a comprehensive IT software solution that includes a Help desk, IT Asset Management, and various tools for analyzing and optimizing IT performance. SysAid's IT Asset Mana... View Profile

doller Onetime(Perpetual License)
date N/A

Blitzz

By Blitzz

If you're looking for a way to reduce the cost of in-person inspections, audits, and support, a remote video tool may be the answer. With this type of tool, you can provide the s... View Profile

doller Monthly,Yearly
date Not Available

Faveo HELPDESK

By Faveo HELPDESK

4.3 (4 Reviews)

Faveo HELPDESK is an intuitive helpdesk ticketing system that helps with customer service management, incident management, and SLA management. It has a built-in knowledge base. S... View Profile

doller Onetime(Perpetual License)
date Not Available
Page Last Updated On December 07, 2024

Frequently Asked Questions (FAQs)

Remote support software allows technicians to access and control a user's device from a different location via the internet. This software enables support teams to troubleshoot issues, perform maintenance, and assist users without being physically present, making it an essential tool for IT support and customer service

Key features of remote support software typically include remote desktop access, file transfer capabilities, session recording, multi-platform support, and chat functionality. Some software also offers tools for session management, ticketing integration, and reporting to monitor technician performance and user satisfaction.

Most remote support software uses advanced encryption protocols, such as AES-256, to ensure secure connections between the technician and the user's device. Additionally, features like two-factor authentication and session logging further enhance security, helping to protect sensitive data and prevent unauthorized access.

Remote support software usually supports multiple operating systems, including Windows, macOS, Linux, Android, and iOS. This cross-platform compatibility allows support teams to assist users regardless of their device or operating system, making it easier to provide comprehensive support.

Most remote support software solutions are designed for easy deployment and user-friendliness. Many offer web-based interfaces that require minimal setup, and users can often connect to support sessions with just a few clicks. Training resources, tutorials, and customer support are typically available to help users get started quickly and effectively.