ManageEngine SupportCenter Plus
By ManageEngine SupportCenter Plus
Onetime(Perpetual License)
Not Available
About Company
Pricing of ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus
USD 0
USD
- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Access
- Multi Language Support
- API Integration
- Multi Channel Communication
- Portal
- Email Response Management
- Customer Portal
- Knowledge Base & Solutions
- Account & Contact Management
- Contracts & SLA Management
- Computer Telephony Integration
- Reports
- Dashboards & KPIs
- Mobile Acce
Key Features of ManageEngine SupportCenter Plus
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Help Desk Software, Help Desk Software For Free, Help Desk Software For Mac
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses ManageEngine SupportCenter Plus
SMEs
Enterprises
Company Details
- Company Name: ManageEngine SupportCenter Plus
- Headquarter: Pleasanton, California United States
- Website: Visit Website
- Social Media:
Description
ManageEngine SupportCenter Plus Video
Alternative
ManageEngine SupportCenter Plus Complete Help Desk Software Comparisons
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Compare NowManageEngine SupportCenter Plus Screenshots
User Reviews 
Write a Review
So Far A Positive Experience
PROS & CONS
What are the best aspects of this product?
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
What aspects are problematic or could work better?
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
What specific problems in your company were solved by this product?
SupportEngine enables us to easily track and know where things are. The asset documentation functionality is great for audits, legal software compliance and reporting.
Are you a current user of this product?
Yes
- Trisha
SupportCenter Plus Personal Thoughts
PROS & CONS
What are the best aspects of this product?
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
What aspects are problematic or could work better?
There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
What specific problems in your company were solved by this product?
SupportEngine Plus is a great tool in tracking help desk tickets, professional service hours, as well as software maintenance contracts. With its automation functionality, tracking data is more simplified than ever.
Are you a current user of this product?
Yes
- Amy
So Far A Positive Experience
PROS & CONS
What are the best aspects of this product?
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
What aspects are problematic or could work better?
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
What specific problems in your company were solved by this product?
SupportEngine enables us to easily track and know where things are. The asset documentation functionality is great for audits, legal software compliance and reporting.
Are you a current user of this product?
Yes
- Trisha
SupportCenter Plus Personal Thoughts
PROS & CONS
What are the best aspects of this product?
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.
What aspects are problematic or could work better?
There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.
What specific problems in your company were solved by this product?
SupportEngine Plus is a great tool in tracking help desk tickets, professional service hours, as well as software maintenance contracts. With its automation functionality, tracking data is more simplified than ever.
Are you a current user of this product?
Yes
- Amy
Fast and Effective
PROS & CONS
What are the best aspects of this product?
SupportEngine's best feature is its awesome, responsive, knowledgeable support team.
What aspects are problematic or could work better?
The software doesn't have an asset management functionality.
What specific problems in your company were solved by this product?
For years, ManageEngine SupportCenter Plus has been a huge boost to our drive in addressing and delivering top class service to customers.
Are you a current user of this product?
Yes
- Darryl
FAQ's
ManageEngine SupportCenter Plus has 1 plans,
- ManageEngine SupportCenter Plus USD 0
ManageEngine SupportCenter Plus is the Help Desk Software Used for the below functionalities
Top 5 ManageEngine SupportCenter Plus features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
ManageEngine SupportCenter Plus provides Online (Ticket) support.
ManageEngine SupportCenter Plus is not allowing Free Trial.