About Company

Salesforce is a cutting-edge Customer Relationship Management software that brings companies and their customers together. The integrated software helps departments like commerce, marketing, sales and service to get a unified view of each client. Moreover, companies can also leverage the software to deliver amazing shopping experiences to individual buyers, automate time-consuming jobs, assure quick resolution to queries raised by customers, and strategize personalised marketing schemes. The solution serves organisations scattered across industries like retail, automotive, higher education, public sector, media, communication, hospitality and transportation, nonprofit and more. With Salesforce, organisations get the advantage of joining the 150,000+ like-minded companies where they can find a massive community of experts ready to help in their company’s growth, besides offering an estimate of their Return on Investment (ROI). Lastly, the AI technology-equipped chatbot (Einstein) within the software helps companies reassess past interactions with individual clients and better understand raised queries.

Pricing of Salesforce

Essentials

USD 25

/User/Month

USD

  • Account
  • Contact
  • Lead
  • and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Lead Management
  • Lead Assignment and Routing
  • Duplicate Blocking
  • Web-to-Lead Capture
  • Mass Email
  • Campaign Management
  • Email Templates
  • Account and Contact Management
  • Opportunity Management
  • Customizable Sales Process
  • Task Management
  • Activity Feed
  • Salesforce Mobile App
  • Full Offline Mobile Functionality
  • Customizable Reports and Dashboards
  • Files
  • Topics and Recommendations
  • Chatter
  • Case Management
  • Knowledge (Read-On

Professional

USD 75

/User/Month

USD

  • Account
  • Contact
  • Lead
  • and Opportunity Management
  • Email Integration with Gmail or Outlook
  • Includes features of Essentials plan
  • plus
  • Lead Registration
  • Campaign Influence: 3 campaigns per opportunity
  • Person Accounts
  • Sales Console Apps: 1 custom app per org
  • Inbox: Available for purchase
  • Collaborative Forecasting
  • Forecasting Mobile App
  • Contracts
  • Sales Orders
  • Products and Price Books
  • Quotes
  • Unlimited Custom Applications
  • Customizable Profiles and Page Layouts: 2 profiles per org
  • Roles and Permission

Enterprise

USD 150

/User/Month

USD

  • Includes features of Professional plan
  • plus
  • Workflow and Approval Automation
  • Campaign Influence: 5 campaigns per opportunity
  • Sales Console Apps
  • Sales Teams
  • Calendar All
  • Work Queue: Available for purchase
  • Custom Opportunity Fields in Forecasting
  • Opportunity Splits
  • Enterprise Territory Management
  • Predictive Forecasting: Available for purchase
  • Advanced Reporting Features
  • Opportunity Scoring
  • Lead Scoring: Available for purchase
  • Pipeline Inspection: Available for purchase
  • Conversation Insights: Avai

Unlimited

USD 300

/User/Month

USD

  • Includes features of Enterprise plan
  • plus
  • Sales Engagement and Insights
  • Sales Insights
  • Premier Success Plan
  • Inbox
  • Work Queue
  • Predictive Forecasting
  • Lead Scoring
  • Pipeline Inspection
  • Conversation Insights
  • Developer Pro Sandbox
  • Full Sandbox: 1 Full Sandbox included per org
  • Premium Activity Capture
  • Sales Cadences
  • Includes features of Enterprise plan
  • plus
  • Sales Engagement and Insights
  • Sales Insights
  • Premier Success Plan
  • Inbox
  • Work Queue
  • Predictive Forecasting
  • Lead Scoring
  • Pipeline Inspection
  • Conver

Key Features of Salesforce

  • List Management
  • Customer Support
  • Marketing Automation
  • Project Management
  • Lead Scoring
  • Call Logging
  • Contact Management
  • Quotes (Proposals)
  • Referral Tracking
  • Product Catalog

Who uses Salesforce

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Salesforce
  • Headquarter: San Francisco, California United States
  • Website: Visit Website
  • Social Media:

Description

Salesforce Video

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Salesforce Screenshots

User Reviews Review Write a Review

quote
We use Salesforce on a daily basis

PROS & CONS

What are the best aspects of this product?

We use it in our company on a daily basis, we cannot run our tasks without this product. It is intuitive product, straightforward and easy to set up. It offers lot of opportunity for sales, reps and managing deals and options for tracking essential information like products, rates, timing, decision making, competition and customer goals.

What aspects are problematic or could work better?

When someone makes changes then no one gets information about those changes.

Are you a current user of this product?

Yes

CH
- Chalene
Reviewed at 14/08/2021
Source: financesonline.com
quote
We are very satisfied with this product

PROS & CONS

What are the best aspects of this product?

Salesforce offers great options for customization and it has great online community. The support system is great and they guided me to create an account for free and to customize it according to my needs. You can find lot of tutorials and demos, and these are greta to watch so you can better understand the software.

What aspects are problematic or could work better?

There aren’t lot of features for medium-sized companies, and the premium support is not open for everyone. Also, when I speak with its customer service, they always try to sell me something.

Are you a current user of this product?

Yes

MA
- Mandeep
Reviewed at 11/06/2021
Source: financesonline.com
quote
An amazing CRM for its abilities and best of the breed.

PROS & CONS

What are the best aspects of this product?

Salesforce platform provides a powerful data management for any business. It ardently manages a huge amount of data for a particular person within an organization. This same data helps in delivering a personalised consumer experience.
Best part of using Salesforce CRM is that it constantly upgrades eyeing future requirements.
Offers simple data management that even trainees can operate easily. It doesn’t require database expertise.
Allows instant synchronization with other systems.

What aspects are problematic or could work better?

Sometimes it is a bit costly and involves navigation complexities. Also, at times it appears a bit slow while executing large queries. Despite of this, Salesforce marketing cloud appears powerful.

What features/services would you like to see in future versions of this product?

bit slow while executing large queries it needs to improve

What specific problems in your company were solved by this product?

Integration support, customizability and user support forums help in the proper functioning of the Salesforce system

Are you a current user of this product?

No

DS
- Dinesh Srinivasan
Reviewed at 08/06/2021
Source: financesonline.com
quote
Great

PROS & CONS

What are the best aspects of this product?

This software really helps for a better organisation at work.

What aspects are problematic or could work better?

The Chatter

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

Customer identifications

Are you a current user of this product?

Yes

AR
- Anonymous Reviewer
Reviewed at 03/06/2021
Source: financesonline.com
quote
We have great experience with Salesforce

PROS & CONS

What are the best aspects of this product?

I like that I can add new fields and objects in less time and it provides me with places to store data. I like that I can customize it according to our business needs with minimal fuss, I haven’t make all fields visible and I can use new field to keep the data from another system and some another field to apply a formula and present scoring of a contact.

What aspects are problematic or could work better?

There are some features that are limited. The calendar feature doesn’t allow booking meetings in different time-zones. Also, we cannot merge objects like accounts and this might be difficult if you deal with multi-location clients.

Are you a current user of this product?

Yes

NA
- Nathan
Reviewed at 21/03/2021
Source: financesonline.com

Read More Reviews

FAQ's

Salesforce has 4 plans,

  • Essentials USD 25 /User/Month
  • Professional USD 75 /User/Month
  • Enterprise USD 150 /User/Month
  • Unlimited USD 300 /User/Month

Salesforce is the CRM Software Used for the below functionalities

Top 5 Salesforce features

  • List Management
  • Customer Support
  • Marketing Automation
  • Project Management
  • Lead Scoring

Salesforce provides Online (Ticket),Business Hours support.

Salesforce is not allowing Free Trial.