About Company
Pricing of Zoho Desk
Free
USD 0
USD
- 3 Free Agents
- Email Ticketing
- Comment in Ticket
- Private Conversations in Ticket
- Spam Tickets
- Ticket History
- Ticket Resolution Note
- Ticket Tags: 10 Tags/Ticket
- Quick Ticket View (Peek View)
- Response Editor with Rich Text Support
- Advanced Search
- Response Draft
- Email Channel: 1
- Help Center
- Feedback Widget: 1
- Advanced Web Forms: 1
- Notification Rules
- Macros: 2
- Number of SLAs: Default Priority based SLA
- Stop the SLA Clock (On Hold State): Default for On Hold Status (Not customizable)
- Custom Email Temp
Standard
USD 20
/User/Month
USD
- Unlimited Agents
- Includes features of Free plan
- plus
- Ticket Tags: 20 Tags/Ticket
- Followers
- Time Entry
- Search Facet
- Snippets for Faster Response
- Email Templates in Reply Editor
- Work Modes
- Real Time Updates in Ticket List & Detail View
- Real Time Ticket Count in Starred Views
- Team Feeds
- Email Channel: 5
- Advanced Web Forms: 5
- Community Forums
- WhatsApp: Yes (Usage-based charges applied by WhatsApp )
- Telegram
- Line
- Dashboard
- WhatsApp Sandbox
- Canned Messages
- Auto-Responses
- WhatsApp Template Mess
Professional
USD 35
/User/Month
USD
- Includes features of Standard plan
- plus
- Ticket Tags: 30 Tags/Ticket
- Approvals
- Team Ownership
- Ticket Sharing
- Send as Email
- Review Ticket Replies
- Gamescope for Agents
- Agent Collision Detection
- Agent Collision Chat
- Agent Collision Reply Avoidance
- Email Channel: 10
- Feedback Widget: 1/Department
- Advanced Web Forms: 10/Department
- Telephony
- Custom Workflows
- Macros: 15/Department
- Workflow Rules: 15/Department/Module
- Supervise - Time-based Rules: 15/Department
- Custom Actions Gallery in Workflows
- Direct
Enterprise
USD 50
/User/Month
USD
- Includes features of Professional plan
- plus
- Ticket Tags: 50 Tags/Ticket
- Email Channel: 100
- Advanced Web Forms: 20/Department
- Twitter: 2 Brands (add-on brand available on request)
- Facebook: 2 Brands (add-on brand available on request)
- Instagram: 2 Brands (add-on brand available on request)
- Live Chat
- Macros: 30/Department
- Workflow Rules: 30/Department/Module
- Supervise - Time-based Rules: 30/Department
- Custom Functions in Workflows
- Schedules: 10/Department
- Field Watching - Trigger on Specific Fiel
Key Features of Zoho Desk
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Customer Success Software, Field Service Management Software, Help Desk Software, Help Desk Software For Free, Help Desk Software For Mac, Incident Management Software, Customer Feedback Software , Customer Support Software, Customer Experience Management Software, Asset Management Software, Custom Software, Knowledge Base Software, IT Asset Management Software, Msp Software, License Management Software, Asset Tracking Software, Contact center software, Remote Support Software, IT Project Management Software
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Zoho Desk
SMEs
Enterprises
Company Details
- Company Name: Zoho Desk
- Headquarter: Pleasanton, California United States
- Website: Visit Website
- Social Media:
Description
Zoho Desk Video
Alternative
Zoho Desk Screenshots
User Reviews 
Write a Review
"Great Customer Service Solution!"
What do you like best?
Zoho desk has been a great solution for our Customer Service needs. We went from using a shared inbox to a tool that allows multiple teams throughout our organization to support our customers. We can keep solutions to common questions in one place and track the quantity and types of requests coming into our team. Also, the support from the Zoho Desk team has been wonderful. When we first started our tickets were all going to spam and they were able to troubleshoot the issue and fix it within 5 minutes.
What do you dislike?
So far we have no complaints. It has improved our business drastically.
What problems are you solving with the product? What benefits have you realized?
We needed a common place for all of our help requests to come into. We had more than 10 public facing emails forwarding to one inbox being managed by multiple staff members. This has allowed for streamlined support across our organization.
- Shannon M
"we can find exact time spent on each ticket"
What do you like best?
we can merge MS Teams app to the zoho desk.
What do you dislike?
for more customization in the graph report, we need to purchase Zoho analytics licence (it's not costly)
Recommendations to others considering the product:
Zoho Desk is the best tool with more features at a reasonable price.
What problems are you solving with the product? What benefits have you realized?
agent work time, customer response time, we can customize SLA reports. SLA pulling is best and easy.
- riyaz m
"Zoho Desk great help for helpdesk"
What do you like best?
The best thing about Zoho is the clean and smooth interface. All the options to categorize tickets are amazing.
What do you dislike?
I have nothing to report for now. Maybe the trial should be a little extended so you can explore even more the software before we buy it.
Recommendations to others considering the product:
Nothing to say for now.
What problems are you solving with the product? What benefits have you realized?
The biggest problem we had was to categorize and attribute tickets to each person. With Zoho that was easyly solved.
- Nuno F
"Excellent automation to which has been full fill our customer needs.."
What do you like best?
We love the tool and self-modification as per our requirements, Zoho desk always automaton excellence. We have very happy to recommend these tools for our customers
What do you dislike?
We like to have quick support in the ecosystem
Recommendations to others considering the product:
voice call support needs to be faster
What problems are you solving with the product? What benefits have you realized?
1. Live ticket tracking
2. Support automation
3. Ticket assigning
4. Issues tacking
5. Pending details
- SRINIVASARAGAVAN S
"Zoho Desk, a support system for professionals"
What do you like best?
It is perfectly integrated with other Zoho products. It runs on popular platforms, including mobile applications, so it can support you anywhere. Solutions to these problems can be reused as future support and educational items. Easily connect customers to support staff.
What do you dislike?
As part of Zoho One, it has great value, but can be a bit expensive for very small operators. The interface is colorful and attractive, but it seems a little old-fashioned. Although its connection to Zoho CRM is good, it can be more fluid and automated, so you don't have to think about it. It should happen.
Recommendations to others considering the product:
Many of my clients are not technology savvy and need to complete simple forms to initiate support meetings and answer simple questions. Zoho Desk provides a system where support staff can record problems and contact clients directly through the ticketing system to provide solutions. After solving the problem, you can write the solution and save it as an article as an educational tool or self-help resource for future subscription customers.
What problems are you solving with the product? What benefits have you realized?
Zoho Desk is used as a support and customer relationship tool. It is used to collect information about the problems that customers and individuals encounter when using technology in their daily lives. Zoho Desk allows for timely and organized handling of problems and solutions, while creating a self-service system for future clients and support staff.
- James J
FAQ's
Zoho Desk has 4 plans,
- Free USD 0
- Standard USD 20 /User/Month
- Professional USD 35 /User/Month
- Enterprise USD 50 /User/Month
Zoho Desk is the Help Desk Software Used for the below functionalities
Top 5 Zoho Desk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Zoho Desk provides Phone,Online (Ticket),Business Hours support.
Zoho Desk is not allowing Free Trial.