Zoho Desk

By Zoho Desk

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This software is designed to help you provide efficient customer support. It offers a fully functional ticketing system and call center solution to address customer queries. It has social support integration that allows you to answer queries in social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which answers frequently asked questions. It also has a reporting tool and analytics feature to help managers identify issues related to agent performance.

Zoho Desk Reviews