LiveAgent

• Incident Management
• Social Media Integration
• Multi-Channel Communication
• Macros (Templated Responses)
• Document Storage
• Customizable Branding
• Ticket Management
• Surveys & Feedback
• Known Issue Management
• Knowledge Base
• Contract (SLA Management)
• Community Forums
• Automated Routing
• Alerts (Escalation)
• Self Service Portal
• Live Chat
• Visitor Targeting
• Video Chat
• Transfers
• Shortcut Messages
• Offline Form
• Knowledge Database
• Co-Browsing
• Call Me Option
• Agent Scheduling
• Persistent Chat

• Company Name: LiveAgent
• Headquarter: Bratislava,
• Website: Visit Website
• Social Media:

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What you like the most about LiveAgent?

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What you like the least about LiveAgent?

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SP

- Spoorce

clomid for unexplained secondary infertility At Spoorce

Reviewed at 05/01/2024

Source:

Indispensable tool for web dev

Great experience overall. Very useful tool for our international team of web developers.

What you like the most about LiveAgent?

Team collaboration

What you like the least about LiveAgent?

Wish the interface was a bit more modern

Rating breakdown

Overall

Easy of Use

Features Functionality

Customer Support

Value of Money

JU

- Julian

Owner At Webjy Media

Reviewed at 05/01/2024

Source:

Very helpful, easy to use tool - for a medium bussiness

PROS & CONS

What are the best aspects of this product?

All tickets and chats are managed from a single location with an all-encompassing solution and a global inbox. The live chat dialogue can easily continue by email thanks to the hybrid ticket stream. Although we haven't used it yet, call center integration also appears to be very intriguing. We switched from Zendesk because LiveAgent provides everything we need, is simple to use, and is far less expensive than Zendesk, which was one of the primary factors in our decision. We can suggest LiveAgent to anyone seeking for a less expensive option to Zendesk. Perfect customer service. Additionally, customizable chat widgets are a fantastic feature!

What aspects are problematic or could work better?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

Are you a current user of this product?

Yes

AK

- Ardish Kebah

Reviewed at 10/10/2022

Source: financesonline.com

Great Service

PROS & CONS

What are the best aspects of this product?

All in one solution with a universal inbox – all tickets and chats are managed from one place. Hybrid ticket stream is perfect, the conversation started with a live chat can continue seamlessly by e-mail. Call center integration looks very interesting too, but we did not use it yet. We have switched from Zendesk, LiveAgent offers all we need, it is easy to use and much more better priced than Zendesk which was one of the main reason why to switch from Zendesk. We can recommend LiveAgent to everyone who is looking for a Zendesk alternative with lower costs. Customer support is perfect. Configurable chat widgets is also a perfect feature!

What aspects are problematic or could work better?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

What features/services would you like to see in future versions of this product?

The Android app design and UI is really awful and outdated, mobile app should be redesigned as soon as possible. The app is not sexy, but it works.

What specific problems in your company were solved by this product?

We were solving the problem of customer support by providing a live chat feature on our website. This has allowed us to provide better customer service and support to our customers. It has also allowed us to improve our communication with our customers.

Are you a current user of this product?

Yes

AR

- Anonymous Reviewer

Reviewed at 09/10/2022

Source: financesonline.com

I like how easy it is to implement when you need something that is simple, we needed something that

PROS & CONS

What are the best aspects of this product?

Very good and i like it very much.I use it every week

What aspects are problematic or could work better?

The chat application will occasionally freeze or experience a few minor difficulties. I believe it would be excellent to redesign some of the user interface and make the program mobile friendly.

Are you a current user of this product?

Yes

AR

- Anonymous Reviewer

Reviewed at 06/10/2022

Source: financesonline.com

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