Jitbit Helpdesk

PROS & CONS

What are the best aspects of this product?

The Jitbit platform has stellar speed and efficiency, which boosts the productivity of our support staff. It helps us prioritize tickets depending on urgency, as well as the decreasing focus which repetitive tasks demand. Not to mention its terrific simple but perceptive interface too.

What aspects are problematic or could work better?

Add better customization controls, and this platform would surely do great.

What specific problems in your company were solved by this product?

Ticketing and repetitive task automation have drastically boosted our company’s customer care. Besides, it allows easy monitoring of our support team’s performance through metrics in reports.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Jitbit Helpdesk offers all the features which suit our needs, such as an efficient ticketing system, robust mobile app, and professional yet simple interface. It lets me communicate with my staff easily, as well as respond to tickets immediately. Also, it works great with Flack, meaning it allows us to work with a professional technician and fix problems without hassles.

What aspects are problematic or could work better?

More advanced features are needed to make it work better, such as features from Freshdesk and other options.

What specific problems in your company were solved by this product?

It offers helpful features that allow us to give the best and quick services to clients. It makes it easier to handle customer support as well. That’s why I can say Jitbit surely delivers quality performance for our company.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It allows easy setup for a ticketing system, which generates and assigns tickets automatically. Users only have to email our helpdesk, and the automated system instantly kicks in. Our old platform is nothing compared with this fantastic software.

What aspects are problematic or could work better?

This platform lacks a built-in dashboard where essential info, such as ticket quantity, should be conveniently displayed. Such a feature would have been great working with our office output display for easy viewing. An API is there to extract such vital data from the platform, but an integrated solution is something great for us.

What specific problems in your company were solved by this product?

The platform has made it easier for our team to support users through SSO, which allows automated ticket generation and log in.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It features a highly usable report interface that lets you accomplish different tasks easily. You’d get a marking system that measures the work of your support staff. This lets you analyze their job conveniently. It’s easy to dig through the report system with the help of labels too, such as assigned staff, dates and time among other classifications.

What aspects are problematic or could work better?

I’m not satisfied with the user interface, despite the platform being easy to modify.

What specific problems in your company were solved by this product?

Jitbit has largely improved our operations in many ways. It helps the ticketing system for our helpdesk move efficiently, which results in a big decrease on-call quantity we get. No unneeded hassles on installation and integration too.

Are you a current user of this product?

No