About Company

Vend POS is a cloud-based Point of Sale software that helps retail businesses manage their inventory, process payments, and create a centralised product catalogue. The software comes with a user-friendly interface that is easy to learn and use. It works seamlessly with users’ existing or new hardware. All their data gets synced to the cloud storage which is accessible from anywhere. Vend POS includes a wide range of payment options that helps customers process payments in a seamless and secured way.

Pricing of Vend POS

Lite

USD 119

/Month

USD

  • Locations: 1
  • Registers: 1+
  • Turnover: USD$20k (monthly)
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Small business
  • Secure cloud backup
  • Integrated payments
  • Unlimited products & users
  • Locations: 1
  • Registers: 1+
  • Turnover: USD$20k (monthly)
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Small business
  • Secure cloud backup
  • Integrated payments
  • Unlimited products & users

Pro

USD 159

/Month

USD

  • Locations: 1+
  • Registers: 1+
  • Turnover: Unlimited
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Advanced reporting
  • Secure cloud backup
  • Integrated payments
  • Unlimited products & users
  • Promotions & gift cards
  • Apps & ecommerce channels
  • Multi-outlets retail management
  • API access
  • Locations: 1+
  • Registers: 1+
  • Turnover: Unlimited
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Advanced reporting
  • Secure c

Enterprise

USD 0

USD

  • Turnover: Unlimited
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Advanced reporting
  • Secure cloud backup
  • Integrated payments
  • Unlimited products & users
  • Promotions & gift cards
  • Apps & ecommerce channels
  • Multi-outlets retail management
  • API access
  • Dedicated account manager
  • Premium API access
  • Customised onboarding
  • Turnover: Unlimited
  • Transaction fees: 0%
  • Real-time inventory management
  • Award-winning support
  • Reporting and analytics: Advanced reporti

Key Features of Vend POS

  • Touch Screen (Billing)
  • Returns Tracking
  • Restaurant POS
  • Pricing Management
  • Ordering Automation
  • Customer Account Profiles
  • Commission Management
  • Barcode Scanning
  • Loyalty Program
  • Sales Tracking
  • Gift Card Management
  • eCommerce
  • Discount Management
  • Inventory Management
  • Retail Management
  • Layaway Management

Who uses Vend POS

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Vend POS
  • Headquarter: Auckland,
  • Website: Visit Website
  • Social Media:

Description

Vend POS Video

Alternative

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Lavu

One of the best POS software for restaurants

Vend POS Screenshots

User Reviews Review Write a Review

quote
Complete garbage

Complete garbage, I have been having problems from NOVEMBER. Nothing has been done for months until I have escalated it to the Manager. When I have done so, it has felt like something is being sorted, BUT NO! Carla Masangcay was supposed to take care of everything. Considering that Vend was not able to fix my account I have suggested that I can open a new one, and move everything manually - which I have done so. Carla was supposed to move my subscription over to the new account...What a surprise - she did NOT! I was supposed to be credited for the months of the service that I have paid for and I have not used it as it did not work, and now my new account that I was told to open is out of trial, so my shop does not have a POS at all!Great!

PR
- Patryk Radek
Reviewed at 16/03/2022
Source: trustpilot.com
quote
Daily Vend user for 10 years, here are our thoughts...

Vend started as a fairly enjoyable experience for us. The first year or two were a bit of a revelation having come from an old fashioned EPOS system that didn't allow us to access things remotely. With this success, we then started the process of migrating our website to Shopify (as at the time, they were the people that integrated with Vend). All fairly smooth sailing with only a few teething issues related to the stock sync.Then, after a year or two, the issues began. It started with minor inconveniences like sales not closing properly because Vend decided to add £0.01 on the sale for no reason. It was a bit of a pain for our accountant, but everything else was great and thus we carried on.However, the issues started to increase in severity. It seems that with every new 'wonderful update', something gets straight up broken. Numerous tickets and phone calls generally solved most things, but there were plenty of issues we just learned to live with.While this is particularly frustrating, it's made worse by a support team that consistently treat you like an idiot. "Have you tried pressing the 'Add Product' button?" - "No, random support agent, I didn't think of that one. I can't believe I forgot that, considering I was 4 steps past the point where you hit that very same button - as mentioned in my ticket."...This all culminated in our latest (and most terminal) issue. Vend simply stopped working. The dashboard, the sell screen, the product pages - everything. It took actual months to get any productive answer from the support team. They spent the first couple of months pretending it wasn't happening (it was intermittent, but would last hours at a time). It was only when their agents actually tried to use our account as the fault occurred that they realised it wasn't just us being stupid. So, after these months, we finally had an answer. It was because Vend had rate-limited our account. Yes, that's right, it was literally them doing it. Months and months of stress, furious customers and more. How exactly did they manage to miss that? Who knows.So, the simple solution would be to stop rate-limiting us, right? Wrong. No, we had to remove the offending app (a costly privately developed app that allowed us to sync to our 2 other Shopify websites). Fine, we can do that as a temporary solution while we figure out a technical fix. So, how can we change the app so you don't rate-limit us? "We can't disclose that". What do you mean you can't disclose that? It's a pretty simple question.If we're only allowed to make 3000 requests to the API per day before being limited, just tell us that. We can easily change the app so that is the case."No, we can't disclose that and we won't be offering any further clarity on the matter. Can we help with anything else?". The mind-numbing stupidity of this stance really can't be overstated. It really is no skin of their back to provide us the answer - even a very rough guestimate would be enough. But no. That's not happening. So, here we are. We're moving away from Vend. The first few years were great and it has been a gradual decline ever since. It has been getting noticeably worse since the Lightspeed takeover, so maybe that played a part.My recommendation would be to find another EPOS with a better support team. You'll save yourself money, headaches and a whole lot of stress.

SB
- Simon Bartlett
Reviewed at 18/02/2022
Source: trustpilot.com
quote
Helpful and easy to use

Helpful and easy to use

WM
- Westborough manager
Reviewed at 02/02/2022
Source: trustpilot.com
quote
So vend has really disappointed me.

So vend has really disappointed me.Simple things like a clear receipt and easy stock takes which the claim is possible with an app, simply don’t work. The app takes way to long to scan barcodes so it’s impossible to do stock takes.My receipts print very unclearly. The text is not a solid print but mottled. Thus making it hard to read. They have not come back to me on a working solution. The labels are not easily format able so we have a large label with tiny text.Labels and receipts and stock takes are really supposed to be the bare minimum the software is supposed to cope with.Nothing but frustration from software that I am paying premium for as our South African rand is not worth much!That’s besides all the other niggly things I cannot even get to.

SP
- Sharita Patel
Reviewed at 24/01/2022
Source: trustpilot.com
quote
We've just signed up with VEND and…

We've just signed up with VEND and after using it for a few days realised that the features are very, very limited. I had expected to be able to view a simple stock report by either 'supplier' or 'brand' with my 'STANDARD' subscrition at £90 / month....but.....apparently that's advanced analytics so I'd have to pay another £40 per month to do that!I hardly think that viewing a simple stock report is advanced analytics. How do companies run a business without being able to view basic data like that?I'd hate to think how limited the basic subscription must be.I'm going to look at other solutions as a £90/month subscription should allow me to check stock and product movements.*******In reply to your response:1. Give me your contact details so that I can talk directly to you?2. Show me how I run a simple report to show me how many items I have in stock from a chosen supplier along with a stock valuation. I don't mean show me how to download the data into a CSV file and then filter it. I just want a simple report.3. I've reached out to 'support' and they have confirmed that it's not possible to get the report that I've asked for wihtout upgrading.4. The sales person who sold me the software last month has left your company now so I can't go back to him, however, his replacement has also confirmed that this report is not available without upgrading.5. I'm waiting for this 'confusion' to be rectified as you have termed it.

SI
- Simon
Reviewed at 12/01/2022
Source: trustpilot.com

FAQ's

Vend POS has 3 plans,

  • Lite USD 119 /Month
  • Pro USD 159 /Month
  • Enterprise USD 0

Vend POS is the POS Software Used for the below functionalities

Top 5 Vend POS features

  • Touch Screen (Billing)
  • Returns Tracking
  • Restaurant POS
  • Pricing Management
  • Ordering Automation

Vend POS provides Online (Ticket),Business Hours support.

Vend POS is not allowing Free Trial.