About Company

Toast is a customizable POS system designed for restaurants that want to improve their service, operations, and revenue. The solution brings together online ordering, digital and physical loyalty and gift cards, and workforce management tools. Toast enables restaurants to offer tableside ordering and payments, as well as digital receipts that can help grow your marketing list. This includes the ability to print, email, or send these receipts by text message, as well as join the restaurant loyalty program. Toast handheld devices can also suggest suitable tip options to customers. Toast provides hardwired terminals that also work offline, as well as a flat rate for processing all payments and transactions. Toast’s functionality extends to the creation of real-time reports, which help you monitor your restaurant’s performance, even remotely. You can also make updates to your menu across all devices and POS terminals at once.

Pricing of Toast

Starter

USD 0

USD

  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery: Optional Add On
  • Toast Takeout App : Optional Add On
  • Gift Cards: Optional Add On
  • Loyalty: Optional Add On
  • Marketing: Optional Add On
  • Restaurant Grade Hardware : Starting at $0 (Taxes and shipping charges apply)
  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery: Optional Add On
  • Toast Takeout App : Optional Add On
  • Gift Cards

Essentials

USD 165

/Month

USD

  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery
  • Toast Takeout App
  • Gift Cards: Optional Add On
  • Loyalty: Optional Add On
  • Marketing: Optional Add On
  • Restaurant Grade Hardware : Custom Configuration
  • Payroll and Team Management: Optional Add On
  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery
  • Toast Takeout App
  • Gift Cards: Optional Add On
  • Loyalty: Optional Add On
  • Marketing:

Growth

USD 272

/Month

USD

  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery
  • Toast Takeout App
  • Gift Card
  • Loyalty
  • Marketing
  • Restaurant Grade Hardware : Custom Configuration
  • Payroll and Team Management: Optional Add On
  • Cloud Based Point of Sale
  • Payment Processing
  • Customer Care
  • Real-time Fraud Monitoring
  • Online Ordering & Delivery
  • Toast Takeout App
  • Gift Card
  • Loyalty
  • Marketing
  • Restaurant Grade Hardware : Custom Configuration
  • Payroll and Team Management: Optional A

Toast Now (Digital Ordering Solutions)

USD 75

/Month

USD

  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • Delivery Services : Optional Add On
  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • Delivery Services : Optional Add On

Toast Now Plus (Digital Ordering Solutions)

USD 100

/Month

USD

  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • E-Gift Cards (3 Months Free)
  • Delivery Services : Optional Add On
  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • E-Gift Cards (3 Months Free)
  • Delivery Services : Optional Add On

Toast Now Premium (Digital Ordering Solutions)

USD 175

/Month

USD

  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • E-Gift Cards (3 Months Free)
  • Email Marketing
  • Delivery Services : Optional Add On
  • Online Ordering (3 Months Free)
  • Toast TakeOut (3 Months Free)
  • Contactless Delivery (3 Months Free)
  • E-Gift Cards (3 Months Free)
  • Email Marketing
  • Delivery Services : Optional Add On

Key Features of Toast

  • Touch Screen (Billing)
  • Returns Tracking
  • Restaurant POS
  • Pricing Management
  • Ordering Automation
  • Customer Account Profiles
  • Commission Management
  • Barcode Scanning
  • Loyalty Program
  • Sales Tracking
  • Gift Card Management
  • eCommerce
  • Discount Management
  • Inventory Management
  • Retail Management
  • Layaway Management

Who uses Toast

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Toast
  • Headquarter: Boston, Massachusetts United States
  • Website: Visit Website
  • Social Media:

Description

Toast Video

Alternative

Lavu

One of the best POS software for restaurants

TouchBistro

Restaurant POS Software for better efficiency

Square Point of Sale

By Square Point of Sale

Toast Screenshots

User Reviews Review Write a Review

quote
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JM
- jacod michael smith williams
Reviewed at 24/02/2023
Source: saasworthy.com
quote
Good for single stores, terrible for enterprise.

PROS & CONS

What are the best aspects of this product?

Easy for single restaurant or small chain. Quick menu setup, very little effort. Devices available are pretty solid, and easy to use.

What aspects are problematic or could work better?

This is not for medium/large businesses. There is no enterprise-level ability to speak of. They tried, but it did not work well at all. You can only work with one store at a time but have to dive deep to see more than one store at any level of setup or programming. 3rd party integration is a nightmare, as their database is not consistent across the data set. They seem to have a lot of outages on system connectivity and credit card processing.

What features/services would you like to see in future versions of this product?

A true top level heirarchy of control across large enterprises. One menu, many locations, no confusion of items and plates.

What specific problems in your company were solved by this product?

3rd party integration continues to be a bad point. Many outages and hardware breaks often.

Are you a current user of this product?

Yes

AR
- Anonymous Reviewer
Reviewed at 21/07/2022
Source: financesonline.com
quote
The customer service is the worst

The customer service is the worst. No one can ever actually do anything - we've been over billed for about $1000, never can talk to someone in the billing department. Never can talk to anyone with any answers.

A&
- Andrea & Tim Haimes-Wood
Reviewed at 25/12/2021
Source: trustpilot.com
quote
Terrible customer service

Terrible customer service. Kyle is the 4th representative in 2 years and is unable to do anything. They are now holding over 4000.00 in deposits and will not respond to emails or phone calls. Beware and stay away!!!

TV
- Theodore vargo
Reviewed at 12/12/2021
Source: trustpilot.com
quote
Unwanted full time job

I have been working on the service industry for the last 20 years in New York City.I open my new place the last weekend. Unfortunately one of my partners decided to go with Toast for our POS System.Rose Balderson was the person assigned to setup up the company, and Daniel Langan the person in charge of our training process.First of all be aware that that you will receive a box with a POS and you will have to setup the system your self with remote help (Not what they promise)Most of your support is out of the US (Not what they promise).You will also have to attempt to some classes online, setup at their convinience, and if you reschedule you get charge. Daniel was a total joke from the beginning and we end up opening with out live support.This company does not care about the restaurants, and don't understand that as a restaurant owner you have many deadlines before you open. You end up doing their work and basically working for them.

VR
- VR
Reviewed at 06/12/2021
Source: trustpilot.com

FAQ's

Toast has 6 plans,

  • Starter USD 0
  • Essentials USD 165 /Month
  • Growth USD 272 /Month
  • Toast Now (Digital Ordering Solutions) USD 75 /Month
  • Toast Now Plus (Digital Ordering Solutions) USD 100 /Month
  • Toast Now Premium (Digital Ordering Solutions) USD 175 /Month

Toast is the POS Software Used for the below functionalities

Top 5 Toast features

  • Touch Screen (Billing)
  • Returns Tracking
  • Restaurant POS
  • Pricing Management
  • Ordering Automation

Toast provides Phone support.

Toast is not allowing Free Trial.