About Company
Pricing of Freshsales
Free
USD 0
USD
- Contact & Account Management
- Contact Lifecycle Stages
- Built-in Chat
- & Phone
- 24x5 Support
- Mobile App
- Contact & Account Management
- Contact Lifecycle Stages
- Built-in Chat
- & Phone
- 24x5 Support
- Mobile App
Growth
USD 18
/User/Month
USD
- Includes features of Free plan
- plus
- Visual Sales Pipeline
- AI-powered Predictive Contact Scoring
- Sales Sequences
- Up to 2
- 000 Bot Sessions/Month (Freddy)
- WhatsApp Business
- CPQ (Beta): $19 per user per month Create document templates Sync invoices with deals Track document activity
- Create document templates
- Sync invoices with deals
- Track document activity
- Includes features of Free plan
- plus
- Visual Sales Pipeline
- AI-powered Predictive Contact Scoring
- Sales Sequences
- Up to 2
- 000 Bot Sessions/Month
Pro
USD 47
/User/Month
USD
- Includes features of Growth plan
- plus
- Multiple Sales Pipelines
- Time-based Workflows
- AI-powered Deal Insights & Next Best Action
- Up to 3
- 000 Bot Sessions/Month (Freddy)
- Sales Teams & Territory Management
- Includes features of Add-ons
- Includes features of Growth plan
- plus
- Multiple Sales Pipelines
- Time-based Workflows
- AI-powered Deal Insights & Next Best Action
- Up to 3
- 000 Bot Sessions/Month (Freddy)
- Sales Teams & Territory Management
- Includes features of Add-ons
Enterprise
USD 83
/User/Month
USD
- Includes features of Pro plan
- plus
- Custom Modules
- AI-based Forecasting Insights
- Audit Logs
- Up to 5
- 000 Bot Sessions/Month (Freddy)
- Dedicated Account Manager
- Includes features of Pro plan
- plus
- Custom Modules
- AI-based Forecasting Insights
- Audit Logs
- Up to 5
- 000 Bot Sessions/Month (Freddy)
- Dedicated Account Manager
Key Features of Freshsales
- Test Scheduling
- Statistical Relevance Analysis
- Split Testing
- Multivariate Testing
- Landing Pages (Web Forms)
- Heatmaps
- Funnel Analysis
- Audience Targeting
- Dashboard
- Purchasing
- Quotes (Proposals)
- List Management
- Customer Support
- Marketing Automation
- Referral Tracking
- Lead Scoring
- Product Catalog
- Call Logging
Specification
Other Categories:
AB Testing Software, CRM Software, CRM Software For Free, CRM Software For Individuals, CRM Software For Mac, CRM Software For PC, CRM Software For Small Business, Free CRM Software, Real Estate CRM Software, Email Marketing Software, Marketing Analytics Software, Financial CRM Software, Lead Capture Software, Sales Tracking Software, Law Practice Management Software, Sales Forecasting Software
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Freshsales
Personal
SMEs
Enterprises
Company Details
- Company Name: Freshsales
- Headquarter: San Mateo, California United States
- Website: Visit Website
- Social Media:
Description
Freshsales Video
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User Reviews 
Write a Review
CRM is not suitable for Non English Speaking Customers
PROS & CONS
What are the best aspects of this product?
Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.
What aspects are problematic or could work better?
If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.
Are you a current user of this product?
Yes
- Ryan S
You can manage all your work from single platform
PROS & CONS
What are the best aspects of this product?
What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in real time from dashboard. I personally like the email tracking feature because It provides me with full information about those who viewed the email.
What aspects are problematic or could work better?
I haven’t run into some issues or something that I might dislike about this tool.
What specific problems in your company were solved by this product?
Freshsales helps us to solve problems with managing leads, send emails, see lead scores and set up automatic emails. We used 5 different systems so we can do all these things and now we are using one system and we are managing everything we need.
Are you a current user of this product?
Yes
- Ed
I find this to be an exceptional CRM.
PROS & CONS
What are the best aspects of this product?
We run a unique business. We have a differen approach of generating leads and organizing accounts. Freshsales assisted us in every step to create a CRM that functions with the needs of our company. We've scheduled a lot of calls from their team. Their support team is professional, helpful, and very polite in answering all our inquiries.
What aspects are problematic or could work better?
There's nothing really wrong with the platform that I hate. Our company had to deal with challenges in landing a CRM that caters to our specific needs. We test most CRMs in the market. Turn out, Freshsales has met a majority of our needs compared to other platforms.
What specific problems in your company were solved by this product?
Freshsales gave us a boost in managing incoming leads. It allowed us to monitor prospective accounts in real-time and make conversion rate measurements in a simple and streamlined manner.
Are you a current user of this product?
Yes
- Omar
An excellent system with responsive support.
PROS & CONS
What are the best aspects of this product?
We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.
What aspects are problematic or could work better?
The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.
What specific problems in your company were solved by this product?
Freshsales did a good job helping us enhance our communication. It keeps track of emails and other data we're sending to the client. It's an excellent product for our small business. It appears as if it'll really be robust for us as we scale.
Are you a current user of this product?
Yes
- Dixie
Freshsales offers great set of features and it has one of the best customer services
PROS & CONS
What are the best aspects of this product?
You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much tweaking because everything is simple and the tool is self-explanatory. I like the integration with Zapier, and I like that sign up request means that you have lead into Freshsales and then you can convert them to contacts as soon as their account is setup.
What aspects are problematic or could work better?
The email text box is small and this means that I have to scroll on longer messages in order to find what I’m looking for.
What specific problems in your company were solved by this product?
We are able to track leads for software app, and this tool helps us to track them through various stages and to improve communication within our team which is extremely important for our business.
Are you a current user of this product?
Yes
- Lila
FAQ's
Freshsales has 4 plans,
- Free USD 0
- Growth USD 18 /User/Month
- Pro USD 47 /User/Month
- Enterprise USD 83 /User/Month
Freshsales is the CRM Software Used for the below functionalities
Top 5 Freshsales features
- Test Scheduling
- Statistical Relevance Analysis
- Split Testing
- Multivariate Testing
- Landing Pages (Web Forms)
Freshsales provides Phone,Online (Ticket),Business Hours support.
Freshsales is not allowing Free Trial.