Zoho Assist
Enterprise-grade Remote Support and Unattended Remote Access Software
Yearly,Monthly
15 Days
About Company
Pricing of Zoho Assist
Click here to get detailed pricing as per your requirements.
Key Features of Zoho Assist
- Live chat system
- Screen Sharing
- Real-Time Chat
- Session Recording
- File Sharing
- Session Transfer
- Surveys & Feedback
- Diagnostic Tools
Specification
Other Categories:
Customer Success Software, Help Desk Software, Remote Work Software, Free Remote Access Software, Remote Access Software, Remote Access Software For Free, Remote Access Software For Mac, Remote Access Software For PC, Customer Support Software, Asset Management Software, IT Asset Management Software, Asset Tracking Software, Remote Support Software, Remote Monitoring And Management (RMM) Software, IT Service Management (ITSM) Software
Deployment:
Cloud Hosted,Hybrid,On Premise,Any
Customer Support:
Phone,Email,Live Chat,Online (Ticket),Business Hours
Customization:
Yes
Languages Support:
Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish
Who uses Zoho Assist
Personal
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: Zoho Corporation
- Headquarter: Chennai, Tamil Nadu India
- Website: Visit Website
- Social Media:
Description
Zoho Assist is a powerful remote support and remote access software designed for businesses of all sizes. It allows IT professionals to securely access and control remote devices to troubleshoot issues and perform administrative tasks, reducing downtime and improving efficiency.
Zoho Assist makes it easy to set up and manage unattended access to remote computers, ideal for after-hours maintenance or support. It supports secure file transfer up to 5 GB, between local and remote devices, helping resolve complex issues quickly. With compatibility across Windows, Mac, Linux, iOS, Android, ChromeOS, and Raspberry Pi, Zoho Assist is versatile and adaptable to various IT environments.
The software also offers rebranding and customization options, allowing businesses to personalize the interface with their branding for a professional appearance. Security is a priority, with high-level 256-BIT AES, end-to-end SSL encryption, and robust protocols ensuring that all remote sessions and data transfers are safe.
Integration with other Zoho products, such as Zoho Desk and Zoho CRM, and popular third-party tools like Microsoft Teams and Google Workspace, helps streamline workflows and centralize information.
Zoho Assist is invaluable for providing quick and efficient remote support, reducing the need for on-site visits, and enabling IT teams to manage a large number of devices remotely. It's affordable and easy to use for small businesses, while offering scalability and advanced security features for larger enterprises. By using Zoho Assist, businesses can improve their IT support processes, enhance customer satisfaction, and ensure seamless business operations.
Zoho Assist Video
Alternative
Zoho Assist Screenshots
User Reviews 
Write a Review
"Cloud-based remote support & remote access software by Zoho"
What do you like best?
The user interface is smooth and easy to use compared to other existing remote access and support tools. Besides, this app is also available for mobile devices, which helps access any desktop or device remotely, even using mobile data.
What do you dislike?
Though it is possible to transfer files and documents while using this tool, it can be sluggish with a poor internet connection and get unresponsive from time to time.
What problems are you solving with the product? What benefits have you realized?
Zoho Assist has been a time-saving tool for providing remote desktop support to my colleagues and clients whenever a problem arises without having to meet them physically.
- Angela A
"Great price!"
What do you like best?
its included at no extra charge with Zoho One. It does everything you need for small business IT
What do you dislike?
Limited mass administration features- its usefulness is limited to remote access.
What problems are you solving with the product? What benefits have you realized?
SMB IT for a all-remote, distributed team
- Jonathan A
"Zoho Assist is a great resource for connecting remotely in Covid-19 times"
What do you like best?
I really love the way Zoho Assist is designed. The platform platform is very simple and probably any user without technical knowledge can use it. I also like their mobile app, as the usability is really cool despite the program running at a small screen resolution. In addition, I really like the features it offers, including the option to share the screen.
What do you dislike?
I would like mobile apps to be unified, since they have an app to provide support and another app to receive it. With this platform, the only concern is that it does not work without the Internet.
Recommendations to others considering the product:
Zoho Assist is a fundamental tool in the times of Covid-19. From this platform you can connect both from desktop and mobile devices. It is very simple and has a very high image quality.
What problems are you solving with the product? What benefits have you realized?
Whenever a client has a problem with our educational platform, I can connect remotely and easily solve the problem. The interface of this product is quite simple and efficient, so I can have a very fast workflow.
- Rodrigo M
"Zoho Assist is a simple and stable platform. I like it because it is compatible with mobile devices"
What do you like best?
Zoho Assist is a platform with a simple and intuitive interface. What I like most about this software is that it works really well in remote access with mobile devices. Also, it is not necessary to install any software to access from a computer, since the connection is made through the browser. Another feature I like is the simplicity to conduct a remote session, since it is only necessary to enter a code that is automatically renewed for each remote session.
What do you dislike?
The only negative thing I see in Zoho Assist is the chat function, since it is not very intuitive.
Recommendations to others considering the product:
It is an easy tool to use and with an affordable cost. It is compatible with desktop computers, laptops, tablets and smartphones. I recommend Zoho Assist.
What problems are you solving with the product? What benefits have you realized?
We use Zoho Assist to connect remotely to the office computer from our cell phone when we are at home, so that we can verify the correct operation of company applications.
- Maria Isabel S
"Quick connected remote support software"
What do you like best?
Email invite,
works inside and outside LAN,
file transfers along with video chat,
customer widgets and MAC support,
affordable
What do you dislike?
Large organization or enterprise support is difficult.
Phone customer support is more difficult. Online is mainly the to go option.
If you want unlimited unattended access you have to play.
Recommendations to others considering the product:
Its cheaper.
It doesn't need complex installation.
What problems are you solving with the product? What benefits have you realized?
To reboot and reconnect phones and devices.
For assistance with school softwares like blackboard, people soft, etc.
- Sakshie A
FAQ's
Zoho Assist has 0 plans.
Zoho Assist is the Remote Support Software Used for the below functionalities
Top 5 Zoho Assist features
- Live chat system
- Screen Sharing
- Real-Time Chat
- Session Recording
- File Sharing
Zoho Assist provides Phone,Email,Live Chat,Online (Ticket),Business Hours support.
Zoho Assist is not allowing Free Trial.