Creatio

PROS & CONS

What are the best aspects of this product?

Being a non-tech savvy kind of person, I like how little coding it needs to "personalize." We quickly adjusted to automating our business process thanks to Creatio's easy and personalized interface.

What aspects are problematic or could work better?

It is not a crucial feature on the app, but I hope we can use the calendar to schedule activities more conveniently.

What specific problems in your company were solved by this product?

Overall the app is an excellent tool for managing my CRM needs. Upon shifting to the app, customers have been more satisfied with our personalized interaction. Managing customer data has been relatively easier, too.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

The app is user-friendly, customizable, and extensive. Our organization's sales department just recently switch to an automated business process and we are glad it's with Creatio because employees can easily adapt it in their daily routine and the app can be customizable depending on our company's needs. I am also glad to know that Creatio's marketplace has plenty of applications to integrate with which would help in expanding our automation processes in the future. Customer service has been also helpful in understanding how to customize the app. I am looking forward to our long-term relationship with Creatio.

What aspects are problematic or could work better?

I hope we can have more options for managing our contacts on the phone because our sales team usually use mobile than PCs.

What specific problems in your company were solved by this product?

Data management, target marketing, sales process.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The user interface is simple, easy to use, functional, and buildable. Customer support is also accomodating and informative in educating us on how to utilize the app's functionality.

What aspects are problematic or could work better?

Since the application is buildable, we practically have to create processes from scratch. Support has been helpful in this area, but it took a while to get used to it. Bulk emails can be improved, too. Hoping for better templates. Updates and sync also take a long time due to its vertical database design.

What specific problems in your company were solved by this product?

Customer service has helped inform us of the application's functionality. Creatio has been instrumental in the company's switch to the digital process especially in processing orders and orienting our marketing digitally. Excited for Customer Portal, mobile app, and AI.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

First of all, I love how it is so easy to use! I can never get lost while using the app. And second, it is an innovative tool that caters and improves my CRM needs--it creates a personalized setting for me and my clients, and the marketing tools it offers increased our performance. I am thankful I am using this application.

What aspects are problematic or could work better?

I am unsatisfied with the mobile app and the time it takes for me to do my work while using it. I am also unsatisfied with their reporting function. I want the option to view comprehensive details about my customers, not just their basic information.

What specific problems in your company were solved by this product?

Overall the app is an excellent tool for managing my CRM needs. Upon shifting to the app, customers have been more satisfied with our personalized interaction. Managing customer data has been relatively easier, too.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The app is user-friendly, customizable, and extensive. Our organization's sales department just recently switch to an automated business process and we are glad it's with Creatio because employees can easily adapt it in their daily routine and the app can be customizable depending on our company's needs. I am also glad to know that Creatio's marketplace has plenty of applications to integrate with which would help in expanding our automation processes in the future. Customer service has been also helpful in understanding how to customize the app. I am looking forward to our long-term relationship with Creatio.

What aspects are problematic or could work better?

I hope we can have more options for managing our contacts on the phone because our sales team usually use mobile than PCs.

What specific problems in your company were solved by this product?

Data management, target marketing, sales process.

Are you a current user of this product?

Yes