Zoho Analytics (Zoho Reports)

PROS & CONS

What are the best aspects of this product?

I wouldn’t change Zoho Reports for any other software! Adding and removing uses has never been easier, reporting as well. I monitor and analyze data from any place, at any time!

What aspects are problematic or could work better?

Even if the user interface is solid and reponsive, I find it to be somehow wishy-washy. I believe they could do more with the CRM integration, or at least to improve data accessibility.

What specific problems in your company were solved by this product?

In our business particularly, having Zoho Reports on the asset list was essential for improving sales. Sales teams are performing perfectly, and we're all quite accurate when distinguishing a successful practice from an unsuccesful one.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The way how Zoho Reports allows you to manage complex variables, and to express those variables in a visible and simplified manner is just unbelievable! If you're expecting a dull dashboard with excel-like tables, you're absolutely wrong. Before I proceed, start thinking of Zoho Reports as an investment in your statistics and information management, and compare its functions to large and logical formulas which are now part of the past.

What aspects are problematic or could work better?

Put it like this: sub-folder management is not exceptional. The more distinct your folder levels become, the more difficult it will be for you to manage them.

What specific problems in your company were solved by this product?

Our decision-making is now based on an Integrated Management System, and we can integrate even 5 years old CRM data in Zoho Reports. The platform has been precious for our business, and will be the same for yours if you follow our example.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I enjoy using Zoho Reports because it is simple and flexible, it features enough drag-and-drop, and it involves all of my colleagues instead of leaving all reports on my schedule. The company uses Zoho Reports to manage Quickbooks data, and we're very happy that the software is well-integrated with QBs flexible tools. In fact, the flexibility level of the two is fairly comparable.

What aspects are problematic or could work better?

At the beginning, I felt as if I was struggling unnecessarily to export data from the QB desktop to Zoho Reports. As bad as I am with explanations, the support team understood what I wanted, and started to work on it.

What specific problems in your company were solved by this product?

We were satisfied with Quickbooks' canned reporting, but we always knew that the perfect tool would be one that can slice and dice data based on multiple vectors (regional differences, product/service characteristics, etc). That's why we chose Zoho Reports, and we never regretted it.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I don't know about other users, but I've never worked with such solid tool without doing some serious cutting of my budget. This is the first time I got something that powerful on such a reasonable price! Zoho Reports enabled me to create detailed custom reports, and all I have to do is to import data from our local database, either manually or with automatic scripts.

What aspects are problematic or could work better?

It took me a while to get used to its interface. The setup process was somehow more than my intuition can handle, and I stuggled to do script uploading because there was no feedback to inform me on the success of my operation. I compared it to some more expensive tools (Tableau, SAP Lumira), and saw that many essential features are still missing. However, Zoho Reports is a great on-budget solution for less advanced operations.

What specific problems in your company were solved by this product?

We achieved the expected level of integration between our reporting tools (the more tabular ones), and we compensated the gaps of our previous systems with Zoho Reports' graphic orientated reporting. Our reports look far more professional than they did before, and we also displayed our brand's logo on them.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Needless to say, the best features are definitely easiness and simplicity. They are strengthened by well-executed integration with other technologies, and small business can really thank their little stars for such wonderful connectors.

What aspects are problematic or could work better?

My comments are not really dislikes. I would call them suggestions instead: Let's say that developers should work to improve troubleshooting for their interface, offer Cloud based data only upon purchase, or charge On-premise software as Service Software in order to make it more optimal.

What specific problems in your company were solved by this product?

I use Zoho Reports for market intelligence analysis, and sales analysis and visibility.

Are you a current user of this product?

Yes