Aloha POS

PROS & CONS

What are the best aspects of this product?

The efficiency of the service hasn't declined over the time. It has raised the rate of our operation and it is very easy to use for our staff and managers. The orders are also forwarded precisely to the kitchen. It has excellent customer service from BEC Denver from the time it was built.

What aspects are problematic or could work better?

Before, we could just change the touch interface or the chipset. Now, the machines have become exlusive. Lately, we have to spend few grands on updates and device maintenance to be able to operate on new versions of the program to keep us PCI qualified on credit card transactions

Also, creating new staff and new products is difficult because we need to close down the front-end to update. Switching to BOH was also a downgrade and is incovenient to use.

What specific problems in your company were solved by this product?

Orders are forwarded precisely to the kitchen and it raised the rate of our operation.

Not much administrative work is needed and gathering of revenue and salary details is more accurate than before as it is now automated for our finance team.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Aloha is very organized and there aren't much unnecessary actions needed to take to order. It's the easiest POS program I have ever used!

What aspects are problematic or could work better?

What I don't like is that the ticket can't be submitted if I won't add water to every meal. Also, I would love it if I can modify the color scheme, too, in the future update.

What specific problems in your company were solved by this product?

The coordination between the back-end and front-end are more organized and the program doesn't malfunction too much.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Aloha is by far the greatest efficient POS program used in restaurants. It sometimes encounter errors but it's not like the others that it crashes almost every week.

What aspects are problematic or could work better?

All programs have its downside but I don't have anything to dislike this program right now.

What specific problems in your company were solved by this product?

Our main operation is the supply chain of the shop's menu. Now, we have our schedules online.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

By introducing online applications such as Pulse to track actual-time data and Configuration Center to handle various locations and internet sales, NCR has turned Aloha into an advanced POS platform.

What aspects are problematic or could work better?

Without the foresighted outlook of the NCR tech experts, users have learned their lessons. The team, before redesigning the softwares, should pay more attention to its user requirements and should also offer discounted trial run for software that haven't set for launch yet. The commitment time isn't really apparent once you register. Most software need to have a substantial setup but there's minimal to zero installation assistance from NCR.

What specific problems in your company were solved by this product?

Aloha has many innovative functions for special setups and is very effective in serving dish and meal handling. But the greatest advantage is the reliability of the POS software.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Fast and seamless process. The customer service is only a call away. Also, the panel was easily readable and the program was simple to understand. The intuitive interface greatly helped.

What aspects are problematic or could work better?

I hope they have a return call option in the future updates and will be much cheaper.

What specific problems in your company were solved by this product?

It was smooth sailing doing the inventory management, paysheets, spreadsheets and staff/ regular conference.

Are you a current user of this product?

No