Help Scout is a customer service platform that helps businesses manage customer relationships. The platform provides a shared space for customers to receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export, and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction, and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.
Help Scout Reviews