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List of 20 Best Call Monitoring Software in USA For Your Business

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Zendesk Sell

By Zendesk Sell

4.6 (148 Reviews)
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Zendesk Sell is a salesforce automation software that helps sales reps make better decisions. It is simple, user-friendly, and designed to help sales reps increase their productivi... View Profile

doller Yearly,Monthly
date N/A

OpenPhone

The best phone system for teams

OpenPhone is fully-featured commercial enterprise phone software designed to serve SMEs, startups, corporations, and companies. OpenPhone gives quit-to-quit solutions designed ... View Profile

doller Yearly,Monthly
date Not Available

FreeCallTracking.AI

By FreeCallTracking.AI

FreeCallTracking AI software is used to covert the calls to conversions. It provides advanced features & intuitive interface like Call Routing, Dynamic Number Insertion, AI Pow... View Profile

doller Onetime(Perpetual License)
date Not Available

CallFinder

By CallFinder

Check How CallFinder can help to automate Indian Business. Techimply provide their list of features, pricing, Free demo and Comparison with the best alternative View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date N/A

AVOXI

By AVOXI

Check How AVOXI can help to automate Indian Business. Techimply provide their list of features, pricing, Free demo and Comparison with the best alternative View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date N/A

RingCentral MVP

The intelligentconnectedcomplete cloud communications platform

RingCentral, Inc. (NYSE: RNG) is a leading provider of commercial enterprise cloud communications and contact middle solutions based on its powerful Message Video Phone™ â€... View Profile

doller Yearly,Monthly
date Not Available

EvaluAgent

By EvaluAgent

Check How EvaluAgent can help to automate Indian Business. Techimply provide their list of features, pricing, Free demo and Comparison with the best alternative View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date N/A

iAuditor

By SafetyCulture

Check How iAuditor can help to automate Indian Business. Techimply provide their list of features, pricing, Free demo and Comparison with the best alternative View Profile

doller Yearly,Monthly,Onetime(Perpetual License)
date N/A

WINHMS Enterprise

Software BY Winsar infosoft

With the assistance of automated front desk management software. WINHMS, you can perform tedious tasks like walk-in check-ins. View Profile

doller Onetime(Perpetual License)
date 14 Days

800.com

By 800.com

800.com is a toll-free number service provider platform that enables you to improve and simplify the way your firm communicates.  View Profile

doller Yearly,Monthly
date Not Available

Adversus

By Adversus

5.0 (5 Reviews)

Adversus is an auto-dialer and customer relationship management software that helps businesses improve their telemarketing, fundraising, and appointment scheduling programs. The so... View Profile

doller Onetime(Perpetual License)
date N/A

Housecall Pro

Work simpler. Grow smarter.

4.4 (279 Reviews)

Find Best HouseCall Pro pricing, features, user reviews, and product details. Request a demo to see how HouseCall Pro can help streamline your business. View Profile

doller Yearly,Monthly
date N/A

Five9

By Five9

4.2 (241 Reviews)

Five9 is a smart cloud contact center software developed specifically for digital businesses to bring the power of cloud technology to their customers. Five9 helps businesses engag... View Profile

doller Onetime(Perpetual License)
date Not Available

Aircall

By Aircall

4.2 (469 Reviews)

Aircall is a top-ranking call center software because it seamlessly integrates features with the most popular help desk tools. This tool offers customer relationship management, li... View Profile

doller Onetime(Perpetual License)
date N/A

Ozonetel CloudAgent

By Ozonetel CloudAgent

Ozonetel CloudAgent is a call center monitoring software designed to manage high call volumes, reduce costs, and accelerate responsiveness.  View Profile

doller Onetime(Perpetual License)
date N/A

Vert-Age Dialer

By Vert-Age Dialer

Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this s... View Profile

doller Onetime(Perpetual License)
date Not Available

CloudTalk

By CloudTalk

4.4 (627 Reviews)

CloudTalk is a virtual phone system for businesses that want a local presence with an international phone number. The system easily adapts to the needs and size of the business. Th... View Profile

doller Yearly,Monthly
date N/A
Page Last Updated On December 07, 2024

Frequently Asked Questions (FAQs)

Yes, but it depends on state regulations. In the U.S., federal law requires at least one-party consent for call recording, meaning one person involved in the call must be aware of the recording. However, some states, such as California and Florida, require two-party consent, meaning all parties must agree to the recording. Businesses should check specific state laws and implement clear disclosures when monitoring calls.

Call monitoring software helps managers and supervisors track real-time customer interactions, assess call quality, and provide timely coaching to agents. With features like call whispering (where supervisors can guide agents without the customer hearing), call barging and sentiment analysis, the software allows businesses to address customer needs effectively and ensure a high standard of service.

 

Yes, most modern call monitoring solutions offer integrations with CRM platforms like Salesforce, HubSpot, and Zoho, as well as other business tools such as helpdesk software and BI tools. Integrations allow businesses to centralize customer data, track interactions, and improve agent productivity by providing access to all customer information in one platform.

Call monitoring software designed for the U.S. market typically includes advanced security features such as data encryption, access controls, and secure data storage to protect sensitive information. Many platforms also offer compliance with industry regulations like HIPAA for healthcare, PCI DSS for financial transactions, and GDPR for privacy, ensuring that recorded data is secure and used responsibly.

Key metrics include call duration, hold time, first-call resolution rates, agent performance scores, customer sentiment (using AI-driven analytics), and call volume trends. These metrics help businesses identify areas for improvement, ensure compliance with customer service standards, and enhance training programs by tracking specific KPIs across customer interactions.