When I Work

PROS & CONS

What are the best aspects of this product?

I like the colorful design and its general ease of use. I appreciate the extra accountability possible with GPS clock in functions, as well as auto-populating to personal calendars. I like having the ability to export scheduling data for reports and payroll.

What aspects are problematic or could work better?

What's clear is many features in WhenIWork are still in Beta.

For example, the payroll function is time-consuming to use and lacks obvious features--speaking with their team, they were aware of this and offered work arounds.

Features such as Shift Task Lists were advertised as released and available, but I had to email them to be a part of a Beta release of it.

I have a Pro level account; and what left a sour note for me was when they changed the pricing structure. They took away Time Clock, Attendance, Payroll Integrations and other features from Pro without notice.

I asked them and they confirmed that only some users were grandfathered in, but I would be excluded from this because I hadn't engaged certain features yet.

This was challenging to accept, as I had just transitioned my entire team to this app, expecting these features to be available at this price point, once I was ready to use them.

Another sour note was finding out that pricing is grouped into 10 users at a time. So if I want to add an 11th user, I will have to pay for 20 users. This isn't clear in their pricing page, where Pro is advertised as $2.25/user.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The app is easy to use and I think the visual design is attractive and appealing to the eyes.

What aspects are problematic or could work better?

I use When I Work software to assign multiple shifts to my employees every day. It is a tiring task but it allows them to know easily about their lunch break. The app show should lunch breaks more clearly.

What specific problems in your company were solved by this product?

I use When I Work to manage the daily and weekly scheduling of my employees’ shifts. The app also helps me to track overtime and manage time off requests.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

There are so many things to love about it, but I'd say simplicity. The software comes with an incredibly user-friendly interface even for savvy employees to manage their schedule. I, personally, check my shifts and do swaps with colleagues when necessary. I always plan my month in advance, and that's good because I am never missing my professional and private appointments. Besides, the software is always wtih me-the amazing phone app allows me access from any location, and I get timely notifications before the schedule is announced or modified.

What aspects are problematic or could work better?

Setting availability is frustrating sometimes. One has to draw the availability bar across the time-sheets, but there are no time tabs on the top to help you see what you've selected. It is the only thing I would like to change, but it doesn't affect my overall impression of the application.

What specific problems in your company were solved by this product?

We have 10 part-time employees, and we were always lost trying to align their schedules. That's a piece of cake now! When I Work does the logical part of the work, and we don't have to deal with each time off request separately. It solved our biggest problem, and offered much more functionality than we needed in the first place. We are so thankful that it exists!

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It is great that I can use the app on my phone to manage my time sheets. The location tracking feature is a big help as I can submit my miles when working offsite. Another great thing is I can manually enter and change my work hours. Finally, it is super that When I Work integrates smoothly with other systems I use like Active Hours.

What aspects are problematic or could work better?

The one drawback is the accuracy of the location tracking feature. Sometimes it shows that I am in the wrong location when I am actually punching in from the right location. But this glitch may be because of my phone or the dodgy service of the mobile provider.

What specific problems in your company were solved by this product?

I find the app very useful as I can manually enter my work hours and also submit requests for time offs easily.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I am impressed with When I Work because it is easy to use and can be changed and updated anywhere. The check-in features look great because they work seamlessly.

What aspects are problematic or could work better?

I think the main drawback is it is not easy to use the platform for payroll management.

What specific problems in your company were solved by this product?

We use When I Work to schedule employees’ shifts and for checking in. The main benefit is you can know when the employees check in and check out. Plus, you can get notifications too. These are important details that help to conduct business efficiently.

Are you a current user of this product?

Yes