About Company
Supportbench is the #1 rated B2B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams
Pricing of Supportbench
Professional
USD 40
Agent / Month
USD
- Intelligent Support AI
- Ticketing System
- Chat
- AI Bot
- APIs and more
- Internal and Customer Knowlege Base
- Customer Self-Service Portal
- Customer Healthscoring
- Reporting Engine
- KPI Scorecards
- CSAT / NPS / CES
- Survey Engine
- Free Onboarding and Training
Enterprise
USD 125
Agent / Month
USD
- Sandbox
- White Labeling
- Advanced Permission
- Enterprise API
- Unlimited Custom Roles
- Default Personal Views
- Single Sign-On (SSO)
- Live Onboarding Training
- Dedicated Success Manager
- Access to Managed Services
Key Features of Supportbench
- List Management
- Customer Support
- Marketing Automation
- Knowledge Base
- Transfers
- Fixed Asset Management
- Multi-device Support
Specification
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Supportbench
SMEs
Enterprises
Company Details
- Company Name: Supportbench
- Headquarter: Vancouver, British Columbia Canada
- Website: Visit Website
- Social Media:
Description
Supportbench Video
Alternative
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User Reviews 
Write a Review
"Supportbench is the easy way to follow-up your customers."
What do you like best?
Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights.
What do you dislike?
Requires time to learn some of its complex tools but after that you get an amazing customer service tool.
Recommendations to others considering the product
Its an amazing way to engage your customers in user forums and acquire insight on your product and services.
What business problems are you solving with the product? What benefits have you realized?
getting customer insight, CRM.
"Supportbench is the easy way to follow-up your customers."
What do you like best?
Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights.
What do you dislike?
Requires time to learn some of its complex tools but after that you get an amazing customer service tool.
Recommendations to others considering the product:
Its an amazing way to engage your customers in user forums and acquire insight on your product and services.
What problems are you solving with the product? What benefits have you realized?
getting customer insight, CRM.
- Ken N
FAQ's
Supportbench has 2 plans,
- Professional USD 40 Agent / Month
- Enterprise USD 125 Agent / Month
Supportbench is the Knowledge Base Software Used for the below functionalities
Top 5 Supportbench features
- List Management
- Customer Support
- Marketing Automation
- Knowledge Base
- Transfers
Supportbench provides Online (Ticket),Business Hours support.
Supportbench is not allowing Free Trial.