About Company
Pricing of SmartKarrot
Growth
USD 0
USD 0
- Unlimited Users
- Support for 1 SaaS Product
- 4 Third Party Integrations
- Customer 360
- Healthscore
- Success Playbooks
- Email Campaigns
- Survey and NPS
- Product Analytics
- Task Management
- Touchpoint Management
- Early Warning Intelligence
- Account Segmentation
- End User Segmentation
- Automation
- Enterprise level BI Reporting
- Customer Portal - SmartKarrot Branding
- SmartKonversations (Customer Call Intelligence) - Available to Add-On
- Unlimited Users
- Support for 1 SaaS Product
- 4 Third Party Integrations
- Customer 3
Pro
USD 0
USD 0
- Customer 360
- Healthscore
- Success Playbooks
- Email Campaigns
- Survey and NPS
- Product Analytics
- Task Management
- Touchpoint Management
- Early Warning Intelligence
- Account Segmentation
- End User Segmentation
- Automation
- Enterprise level BI Reporting
- Customer Portal - Option to White Label
- Account Hierarchy
- Access to SmartKarrot on Salesforce AppExchange
- SmartKonversations (Customer Call Intelligence) - Available to Add-On
- Customer 360
- Healthscore
- Success Playbooks
- Email Campaigns
- Survey and NPS
- Product A
Enterprise
USD 0
USD 0
- Customer 360
- Healthscore
- Success Playbooks
- Email Campaigns
- Survey and NPS
- Product Analytics
- Task Management
- Touchpoint Management
- Early Warning Intelligence
- Account Segmentation
- End User Segmentation
- Automation
- Enterprise level BI Reporting
- Customer Portal - Option to White Label
- Account Hierarchy
- Access to SmartKarrot on Salesforce AppExchange
- SmartKonversations (Customer Call Intelligence) - Available to Add-On
- Access to Network of Advisors and Consultants
- Access to Customer Success Certificat
Key Features of SmartKarrot
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SmartKarrot
SMEs
Company Details
- Company Name: SmartKarrot
- Headquarter: Frisco , Texas United States
- Website: Visit Website
- Social Media:
Description
SmartKarrot Video
Alternative
SmartKarrot Screenshots
User Reviews 
Write a Review
"A great tool for our Customer Success Teams"
What do you like best?
SK has a unique mix of capabilities providing Customer Success teams with product usage data, engagement data and operational tools for running a successful Customer Facing team.
What do you dislike?
SK has a ton of features that can for new users be overwhelming. It may be helpful if there was a simpler dashboard for team members.
Recommendations to others considering the product:
It is a great tool for Customer Success teams but consider involving your IT team earlier in the evaluation process.
What problems are you solving with the product? What benefits have you realized?
We needed a single point tool for our CS teams to be empowered to better satisfy our clients. We had a simple goal: Improve customer satisfaction and improve operational efficiencies of the CS team. SmartKarrot is helping us achieve these goals.
- Jay S
"Combination of Automation and Analytics for great CS"
What do you like best?
What we were looking for was excellent insights of what our customer was doing in our platform. Have event-driven notification that could improve platform usages. The platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health scores.
What do you dislike?
With the comprehensive nature of the platform comes the intrinsic complexity of using it. Though the platform helps in capturing and tracking events, personalized communication with the targeted audience through multiple channels and monitor customer health score.
What problems are you solving with the product? What benefits have you realized?
We have made our platform easier to use with custom notification based on segments of the customer.
- Rohit G
"Powerful Analytics"
What do you like best?
Was fairy easy to integrate with or react native app.
What do you dislike?
Wish documentation was a bit more robust.
What problems are you solving with the product? What benefits have you realized?
* end user engagement
* segmenting users
* segmenting modules by usage
- Executive Sponsor in Information Technology and Services
"Impressive platform with actionable insights"
What do you like best?
The platform provides the insights in terms of actionable items which helps us to analyse and engage with our users. This along with the customer health score helps us to understand how the user interacts with our platform and enhance the overall customer experience.
What do you dislike?
The platform has a bit of a learning curve like most of the analytics SAAS platforms, any which ways the support team has assisted us to get the pace.
What problems are you solving with the product? What benefits have you realized?
We use SmartKarrot mainly for understand how the user interacts with our platform and which helps us to focus on the right features that our customers need.
- Vinod K
"Many customer success tools in one place"
What do you like best?
SmartKarrot has many enterprise customer success management tools at one place - for user behavior, segmentation, actions based on user demographics and behavior, user engagement, surveys, and quick interfaces to other tools like Freshdesk and Slack.
We don't have to integrate SDKs from several vendors - and constantly have to keep all of them updated and working.
A quick engagement score gives us the level of user engagement for our products.
SmartKarrot CS is built for SaaS products. A deep multi-level functionality, provides granular data on our enterprise customers and their own customers. The engagement score drills down to separate scores for each of our enterprise product customers - which is a big benefit.
What do you dislike?
SmartKarrot now interfaces with Freshdesk and Slack. We are looking for some more, especially Asana and maybe Hubspot. New integrations are promised in the coming weeks.
Recommendations to others considering the product:
SmartKarrot CS has a lot of features. You could start using them gradually one by one. The company is a young startup, and is very responsive. Do not hesitate to reach out to them.
What problems are you solving with the product? What benefits have you realized?
For business users, SmartKarrot can use our user demographics and behavior to drive multiple touch points with our users under one single roof. The multi-level functionality is very useful in SaaS products.
On the technology side, we can get away with a single integration point and not work with several different solutions.
- Amit S
FAQ's
SmartKarrot has 3 plans,
- Growth USD 0
- Pro USD 0
- Enterprise USD 0
SmartKarrot provides Online (Ticket) support.
SmartKarrot is not allowing Free Trial.