About Company

ServiceDock helps retailers sell more by connecting them to the local community via popular messaging apps, webchat, social networks, and other digital channels. The messaging-based surveys capture up to 3X more real-time feedback in-store, which enables retailers to follow up with unhappy customers instantly to save sales. By reassuring customers that you have the right product for them, you can increase footfall, boost sales by introducing cross-sells, and reduce returns by assisting customers post-purchase.

Pricing of ServiceDock

ServiceDock

USD 0

USD 0

  • More Feedback & Positive Reviews
  • Retain & Maintain More Customers
  • Multi-unit Reporting & Setup
  • All-in-one Application
  • Digital Marketing Benefits
  • Security & GDPR
  • More Feedback & Positive Reviews
  • Retain & Maintain More Customers
  • Multi-unit Reporting & Setup
  • All-in-one Application
  • Digital Marketing Benefits
  • Security & GDPR

Key Features of ServiceDock

  • Sales Tracking
  • Returns Management
  • Multi-Location
  • Gift Card Management
  • eCommerce
  • Discount Management
  • Customer Database
  • Inventory Management
  • Purchasing

Specification

Other Categories:

Retail Software

Deployment:

Cloud Hosted

Customer Support:

Online (Ticket)

Customization:

No

Languages Support:

English

Who uses ServiceDock

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: ServiceDock
  • Headquarter: Potrero Ave,
  • Website: Visit Website
  • Social Media:

Description

ServiceDock Video

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ServiceDock Screenshots

User Reviews Review Write a Review

quote
"World class customer feedback management and insights"

What do you like best?

Capturing honest feedback from our customers, both transacting and non-transacting, is key to establishing what we are doing right and wrong in our stores. Working with ServiceDock has been a revelation because we're capturing 3 times more feedback than we did with the web-based solution we were using, which means we now hear the voice of the customer louder and clearer than ever before.

Customers can now engage with our surveys effortlessly using their favourite messaging apps, which has resulted in more of them completing the survey in-store or shortly after leaving.

What do you dislike?

No complaints as of yet! We have been using the product since Summer '18 and the Service Dock team have been extremely helpful and receptive to our feedback and suggestions.

Recommendations to others considering the product:

I would highly recommend Oisin and the team.

What problems are you solving with the product? What benefits have you realized?

The ability to amend and edit our survey ourselves with immediate effect. The ability to respond to the feedback live and attempt to rectify and issues immediately and address the customer's feedback; good or bad. We have 3x the amount of completed responses and the insights and learning from both purchasing and non-purchasing visitors has been invaluable to the way we operate out stores.

BW
- Ben W
Reviewed at 23/01/2019
Source: g2crowd.com

FAQ's

ServiceDock has 1 plans,

  • ServiceDock USD 0

ServiceDock is the Retail Software Used for the below functionalities

Top 5 ServiceDock features

  • Sales Tracking
  • Returns Management
  • Multi-Location
  • Gift Card Management
  • eCommerce

ServiceDock provides Online (Ticket) support.

ServiceDock is not allowing Free Trial.