Pendo

It is a tool that offers good analysis capabilities, it also provides different types of data, it also provides us with an excellent analysis on how customers use our platform, the statistics are very easy to read, it is very intuitive since its graphical user interface is Very simple, it also offers excellent templates and labels to evaluate historical analysis, offers the possibility of carrying out completely personalized and segmented customer surveys, providing us with an incredible analysis.

I consider it to be a very complete tool with excellent performance, very easy to use, I have not had any problems with the platform, I think it is great and very well designed.

I recommend that you use this tool to improve relationships with your customers and offer a better product thanks to the analysis that Pendo offers us.

Thanks to this tool we can connect user data in a simpler way, now we can make better decisions based on data, it also gives us the opportunity to build a stronger relationship with our clients, it is very useful to understand what users do On our pages, it gives us the ability to track batches of users through their participation with our cloud-based software, it also allows me to add value to customer conversations.

I love the simplicity of their platform navigation and how easy it is to understand where to find each feature and how to use them

I wish I could save column views, have more customizable dashboard widgets, and better guidance for tagging page elements

If you are looking for a Analytics software that is focused on the holistic Customer Experience and provides easy-to-understand tools to implement based on user analytics, then Pendo is a great option

We were using Pendo to understand usage, retention, adoption, and in-platform guides. We were able to get pretty deep insights on product adoption using their pretty flexible user segment tools in addition to their retention and feature funnel tools.

One of the main impressions that most users tend to notice, is due to its incredible user interface that it keeps designed on its main page, mentioning that it is very clean, and provides sophisticated and modern features, mainly focused, so that All the data, with relevant and necessary knowledge, in relation to this software, can be found in a very easy and efficient way, so that all its operators do not depend on a mandatory learning curve to learn to use this system, determining that it is a very amazing and useful tool on large scales.

Although most of its functionalities are very easy to use, there is a small part, with disadvantages, that suggest challenges to adequately promote this software in its most splendid and flexible environment, mentioning that in the same way its customization in the sectors that are used most frequently, have a limit, which can be a problem, to familiarize the program to our most conducive environment and thus perform a better work job.

Pendo is perfect for monitoring, not only to determine the understanding of each of the products that you make in your organization, but also to guarantee and know how customers interact through the articles that are awarded to you, in other words Highlights, it should be noted that it is ideal for companies that are dedicated to the development of digital products, and even for their departments that are involved in marketing, especially to carry out solid follow-ups of the characters that it offers through the web.

Pendo is used in our company mainly to monitor each of the clients we maintain, automatically on large scales, that is, it operates in masses without limits, which allows us to understand how these individuals use the product that we design in our fields, dedicated to these developing branches, above all to determine, how we can exercise these operators to achieve a unique experience when acquiring one of the digital items that we provide, to reduce the risk of incidents, which occur due to because they are not synchronized with their personal environment, and thus provide a good service in every sense that we offer as a corporation.

Pendo has a great platform that allows us to easily create guides and get our messages infront of our customers. We are able to utilize the resource center to keep customers up to date on whats happening with our product and education offerings. Pendo Feedback has allowed us to get rid of the "black hole" of feature requests and let our customers track their requests.

We do struggle with utlizing Pendo Feedback because there are not enough features or flexibility to fit what we use it for. However the Pendo team has been great helping us find creative solutions to our unique use cases.

We are utilizing Pendo to capture the voice of the customer. Since implementing Pendo we have launched an NPS program and are able to identify and work on problem areas in our program all driven by the VoC.

We implemented Pendo Feedback because we had so many feature requests, no way to organize them, and no way for customers to see them. After implementing Feedback our customers can submit, track, and vote on features all in one platform.

Pendo is still working on a few items for multi-faceted software/service companies but they are SO flexible and willing to work with you through any obstacle you may have. Their software is easy to use, and they are incredibly friendly and accommodating.

We're finally seeing what our users are doing in our software and we ware working on adjusting our processes, expectations of customers and service providers, as well as our UI/UX to meet reality. A huge part of our business is service in conjunction with software, and both sides of the equation are needing to be adjusted based on how our users work in the real world.