About Company

Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience.

Pricing of Nextiva

Essential (Business communication)

USD 25.95

/User/Month

USD 18.95

/User/Month

  • 7-Day Free Trial right arrow icon
  • Unlimited voice & video calling
  • Auto-attendant & toll free numbers
  • Integrations with Outlook & Google Contacts
  • Voicemail to email notifications
  • Unlimited internet fax
  • Mobile & desktop app
  • 24x7 customer support
  • 7-Day Free Trial right arrow icon
  • Unlimited voice & video calling
  • Auto-attendant & toll free numbers
  • Integrations with Outlook & Google Contacts
  • Voicemail to email notifications
  • Unlimited internet fax
  • Mobile & desktop app
  • 24x7 customer support

Professional (Business Communication)

USD 30.95

/User/Month

USD 22.95

/User/Month

  • Everything in Essential
  • Plus
  • Unlimited conference calls
  • 40 participants
  • Unlimited video conferencing
  • up to 250 participants
  • Call Pop
  • up to 250 contacts
  • Mobile SMS/MMS
  • Extended integrations with Salesforce
  • Hubspot
  • Zendesk
  • Professional setup
  • Everything in Essential
  • Plus
  • Unlimited conference calls
  • 40 participants
  • Unlimited video conferencing
  • up to 250 participants
  • Call Pop
  • up to 250 contacts
  • Mobile SMS/MMS
  • Extended integrations with Salesforce
  • Hubspot
  • Zendesk
  • Professional setup

Enterprise (Business Communication)

USD 40.95

/User/Month

USD 32.95

/User/Month

  • Get a Demo right arrow icon
  • Everything in Professional
  • Plus
  • Unlimited participants on voice & video conferencing
  • Unlimited video conference recording & call recording
  • Unlimited call pop
  • Voice analytics & voicemail transcription
  • Extended integrations with Microsoft Teams
  • Oracle Sales Cloud
  • ServiceNow
  • Single Sign On
  • Get a Demo right arrow icon
  • Everything in Professional
  • Plus
  • Unlimited participants on voice & video conferencing
  • Unlimited video conference recording & call recording
  • Unlimited cal

Ultimate (Business Communication)

USD 65.95

/User/Month

USD 57.95

/User/Month

  • Everything in Enterprise
  • Plus
  • Sales productivity & pipeline management
  • Service productivity & ticket management
  • Automated surveys
  • Customer journey analytics
  • Everything in Enterprise
  • Plus
  • Sales productivity & pipeline management
  • Service productivity & ticket management
  • Automated surveys
  • Customer journey analytics

Core (Contact Centre)

USD 0

USD 0

  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration
  • Blended inbound/outbound
  • Agent desktop plus
  • Geo redundancy
  • Call recording
  • Nextiva Business Phone Service integration

Premium (Contact Centre)

USD 0

USD 0

  • EVERYTHING IN CORE
  • PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)
  • EVERYTHING IN CORE
  • PLUS:
  • Chat
  • Email
  • SMS
  • Essential quality management (QM)

Optimum (Contact Centre)

USD 0

USD 0

  • EVERYTHING IN PREMIUM
  • PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)
  • EVERYTHING IN PREMIUM
  • PLUS:
  • Enterprise quality management (QM)
  • Proactive notification
  • Enterprise workforce management (WFM)

Ultimate (Contact Centre)

USD 0

USD 0

  • EVERYTHING IN OPTIMUM
  • PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite
  • EVERYTHING IN OPTIMUM
  • PLUS:
  • Interactions analytics
  • Graphical no-code workflows
  • Entire workflow automation suite

Key Features of Nextiva

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer

Who uses Nextiva

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Nextiva
  • Headquarter: scottsdale, Arizona United States
  • Website: Visit Website
  • Social Media:

Description

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Nextiva Screenshots

User Reviews Review Write a Review

quote
Everyone is friendly and very helpful!

Everyone is friendly and very helpful! Plus service is quick. I had had this service for three years now and haven’t had any problems. I use Nextiva for my office telephone lines and fax machine number. The company makes service easy with just a text, email or phone call. I would highly recommend Nextiva!

ER
- Erin
Reviewed at 16/03/2022
Source: trustpilot.com
quote
This is the most responsive

This is the most responsive, capable, knowledgeable and helpful sales and customer service departments of all of the service providers we, as a company use. I highly, highly recommend them.

JM
- Joe Mateo
Reviewed at 16/03/2022
Source: trustpilot.com
quote
I’m starting my own insurance agency

I’m starting my own insurance agency. I really love Nextiva because the system is easy to use, and the customer service I received was amazing!!!

EA
- Elaine Andrews
Reviewed at 16/03/2022
Source: trustpilot.com
quote
Unmatched Customer Service

Nextiva has a great array of products that our company uses daily, but what really stands out is the customer service when our team has issues. Not only do we have our account manager who takes care of most of our issues when they arise, but there are 2 different lines to call when we need a problem resolved immediately. The Nextiva representatives are always prompt in answering and will not only fix the issue, but teach me how to fix it for next time it occurs. I cannot recommend this company enough!

MO
- Molly
Reviewed at 16/03/2022
Source: trustpilot.com
quote
Sales has been wonderful

Sales has been wonderful. Sometimes IT support is difficult to access and the problems are slow to resolve.The site is not very user friendly.

DH
- Diane Humphrys
Reviewed at 16/03/2022
Source: trustpilot.com

Read More Reviews

FAQ's

Nextiva has 8 plans,

  • Essential (Business communication) USD 25.95 /User/Month
  • Professional (Business Communication) USD 30.95 /User/Month
  • Enterprise (Business Communication) USD 40.95 /User/Month
  • Ultimate (Business Communication) USD 65.95 /User/Month
  • Core (Contact Centre) USD 0
  • Premium (Contact Centre) USD 0
  • Optimum (Contact Centre) USD 0
  • Ultimate (Contact Centre) USD 0

Nextiva is the Call Center Software Used for the below functionalities

Top 5 Nextiva features

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support

Nextiva provides Phone,Business Hours,Online (Ticket) support.

Nextiva is not allowing Free Trial.