About Company
Pricing of Freshchat
Free (Messaging)
USD 0
USD
- Chatbots (Freddy)
- Chatbot Analytics (Freddy)
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress
- Freshdesk integration
- Shopify
- 10K MUV/account
- 24 x 5 email support included with all plans
- 24 x 5 chat support included with all paid plans
- Additional bot sessions: $75 for 1000 bot sessions/month
- Chatbots (Freddy)
- Chatbot Analytics (Freddy)
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress
- Freshdesk integration
Growth (Messaging)
USD 18
/User/Month
USD
- Includes features of Free plan
- plus
- Up to 2000 bot sessions/month (Free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events & Timeline
- User Segmentation
- Business Hours (Global)
- Offline experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
- 100K MUV/agent
- 24 x 5 email support included with all plans
- 24 x 5 chat support included with all paid plans
- Additional bot sessions: $75 for 1000 bot sessions/month
- Includes feat
Pro (Messaging)
USD 47
/User/Month
USD
- Includes features of Growth plan
- plus
- Up to 3000 bot sessions/month (Free)
- WhatsApp Business (Popular)
- Apple Messages for Business
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations (Popular)
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 200K MUV/agent
- 24 x 5 email support included with all plans
- 24 x 5 chat support included with all paid plans
- Additional bot
Enterprise (Messaging)
USD 83
/User/Month
USD
- Includes features of Pro plan
- plus
- Up to 5000 bot sessions/month (Free)
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
- 24 x 5 email support included with all plans
- 24 x 5 chat support included with all paid plans
- Additional bot sessions: $75 for 1000 bot sessions/month
- Includes features of Pro plan
- plus
- Up to 5000 bot sessions/month (Free)
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)
- 400K MUV/agent
- 24 x 5 email support included with all plans
- 24 x 5 chat support in
Growth Omnichannel
USD 35
/User/Month
USD
- Up to 2000 bot sessions / month (Free) (Freddy)
- Up to 2000 incoming minutes/month (Free)
- Social
- Messaging
- Telephony channels
- Knowledge Base
- Chatbot Builder
- Chatbot Analytics
- Topics
- Contact Management
- Custom Inbox Views
- SLA and Business Hours
- Marketplace Apps
- Automations
- Data Center Location
- Ticket
- Conversation
- and Call Reports
- Basic Omnichannel Dashboard
- SMS
- Additional bot sessions: $75 for 1000 bot sessions/month
- Up to 2000 bot sessions / month (Free) (Freddy)
- Up to 2000 incoming min
Pro Omnichannel
USD 71
/User/Month
USD
- Up to 3000 bot sessions/month (Free) (Freddy)
- Up to 3000 incoming minutes/month (Free)
- Custom SLA and Business Hours
- Custom Roles and Permissions
- Custom Reporting and Dashboards
- WhatsApp Business
- Apple Messages for Business
- Team Performance Report
- Advanced Automations
- Multilingual Support
- Multi product (up to 5)
- Extendable API limits
- Collaborators (up to 5000)
- Knowledge Base Versioning
- Holiday Routing
- Agent Availability Report
- Advanced Call Management
- CSAT Survey & Report
- Custom Apps
- Additional
Enterprise Omnichannel
USD 119
/User/Month
USD
- Up to 5000 bot sessions/month (Free) (Freddy)
- Up to 5000 incoming minutes/month (Free)
- IP Range Restriction
- Sandbox
- Agent Assist Bot (Freddy)
- Email Bot (Freddy)
- Auto-triage (Freddy)
- Canned Responses Suggester (Freddy)
- Solutions Suggester (Freddy)
- Allowed IPs
- Audit Log
- KB Approval Workflow
- Collaborators (up to 5000)
- Agent Shifts
- Thank you Detector
- Social Signals
- User Authentication (JWT)
- RPA Connectors
- Omnichannel Routing
- Voicebot (Beta)
- Speech-enabled IVR (Freddy)
- Abandoned Call Metrics
- Service
Key Features of Freshchat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Freshchat
Personal
SMEs
Enterprises
Company Details
- Company Name: Freshchat
- Headquarter: San Mateo, California United States
- Website: Visit Website
- Social Media:
Description
Freshchat Video
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User Reviews 
Write a Review
"Best tool for customer experience"
What do you like best?
It is a very complete tool, it is very simple to understand and provides a super complete context of the client's profile which allows the experience team to have their work much easier
What do you dislike?
There are still some integrations that cannot be done natively and we end up doing them on our own which implies an additional cost and they do not end up having the best integration. Anyway, whenever we make suggestions, they listen to us and it is seen that the technical team is constantly working and growing.
Recommendations to others considering the product:
To use it!
What problems are you solving with the product? What benefits have you realized?
we are an insurance broker, thanks to freshdesk measseging we were able to digitize our operations, we were able to increase our service hours by more than 60% and considerably reduce waiting and response times.
- Administrator in Insurance
"Simple and Neat Customer Chat Service"
What do you like best?
Simple UI, Easy to Use and Implement, Self Explanatory Product
What do you dislike?
Integration with external tools and lack of knowledge base for agents
What problems are you solving with the product? What benefits have you realized?
Instant Chat Suport through mobile,web and whatsapp
- Haani H
Great experience all around, from interface to support
PROS & CONS
What are the best aspects of this product?
We are impressed with Freshchat's user interface. The functions are thoughtful and rolled out very well. The support team's response is immediate and delightful.
What aspects are problematic or could work better?
Great if we'll be able to generate more advanced reports in the future.
What specific problems in your company were solved by this product?
General improvement in communications with clients: it's centralized and much faster.
Are you a current user of this product?
Yes
- Clarabelle
"Fresh desk review"
What do you like best?
An excellent tool for communication, and we are a delivery company we use it to communicate with drivers for help in case they have any problem its easy to use.
What do you dislike?
Sometimes we notice a delay in the messages, especially the first message, and the chat is also transferred to another agent without any reason and this affects the agents
What problems are you solving with the product? What benefits have you realized?
The problem of delays in messages is still not resolved yet, but we can say that it has become less than befor. and about the problim, the chat assigned to another agent has not solved yet, but its Rarely happens
- Abdalrhman M
"The best live chat to manage your sale on spot"
What do you like best?
FC is the best live chat to let you communicate on spot with your customer so you can manage there requirements on time, easy to use spicialy that you have smart plug to save your time to send the greeting and the closure
Also it's the best way to track agent availablity and check there AHT and first response time
What do you dislike?
Some times I sent a message and the customer unable to read it it's maybe because bad internet I don't know exactly the main reason for it
I hate when the customer information didn't appear on FC
What problems are you solving with the product? What benefits have you realized?
Iam using Freshchat on Talabat dispatcher so I can handle all the rider's issues that they gave during the delivery time,
Easy to use spicialy using canned response to be more fast to solve the issue
- Administrator in Food & Beverages
FAQ's
Freshchat has 7 plans,
- Free (Messaging) USD 0
- Growth (Messaging) USD 18 /User/Month
- Pro (Messaging) USD 47 /User/Month
- Enterprise (Messaging) USD 83 /User/Month
- Growth Omnichannel USD 35 /User/Month
- Pro Omnichannel USD 71 /User/Month
- Enterprise Omnichannel USD 119 /User/Month
Freshchat is the Chatbots Software Used for the below functionalities
Top 5 Freshchat features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Freshchat provides Phone,Online (Ticket),Business Hours support.
Freshchat is not allowing Free Trial.