Emburse Certify

PROS & CONS

What are the best aspects of this product?

Its interface and app are easy to use and set up and very intuitive. Its support team is great and responsive, they provide us with solution or answer in real-time. We didn’t have any problem with the implementation process, it was easy and straightforward. Everyone within our company likes the idea to make expense reports as travel, and no one has to wait to complete it.

What aspects are problematic or could work better?

I don’t have dislikes.

What specific problems in your company were solved by this product?

It helps us to streamline the process in submitting expense reports, before using this product we had to submit reports into Excel and with paper receipts, we had to wait too long to approve the expenses and to write the checks. Now everything is simplify and fast with Certify, there is even an integration with QuickBooks that helps us to approve the process and check the writing.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I work as an assistant controller, and we have used Excel, Word and Pdf receipts. But Certify managed to improve our former process, it provides great workflow and reports. I’m using its mobile app so I can capture receipt images. I am able to access other users account in order to help them with some issues. The price is affordable.

What aspects are problematic or could work better?

I would like to see an integration with Intacct accounting software. It’s a bit frustrating when it comes to entering expense reports. I need an option where I can split user’s expense data into 2+ departments. They could improve the optical character recognition. I cannot edit the receipts or expenses, I have to edit them before making the report.

What specific problems in your company were solved by this product?

Certify provide us with more visibility into our expenses, we have automated flagging for out of policy, potential duplicate expenses and stale. We are able to hold the approves more accountable and to provide accurate actions.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We have not been able to experience the good things yet. We have had too much trouble getting it set up to the specifications we need. I expect it will be nice for our field employees, so they will not have to keep receipts.

What aspects are problematic or could work better?

The sales team sold us, for a fee, the implementation service, which made me select this product over others. They did NOT tell me they would only support the implementation for 6 weeks, then they passed us over to "customer Support" before we could even get the set up tested to see if we have it correct. Now have to get s different person at customer support each time when I send in a support ticket for set up.

What features/services would you like to see in future versions of this product?

Don't know yet-

What specific problems in your company were solved by this product?

Supposedly not having to make employees n the field keep receipts, and get them approved on a consistent basis. Also able to maintain the documents digitally and be able to archive them where we want them if needed.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Ceritfy has user-friendly and intuitive platform, it is very easy to set it up and to use it. You have great support team that is always available. Our sales and marketing team love the fact that they don’t have to hold on to a receipt and to bring it to the office. All they have to do is to take a picture of the receipt on their mobile device and throw the receipt into the trash.

What aspects are problematic or could work better?

There are only likes about this software, no dislikes.

What specific problems in your company were solved by this product?

We are able to streamline the expense reports process to accounting. We have decreased the time that it used to take. We are able to do the process within 2 hours or less. Everything is simplify and we have more time to focus on other things.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We use Certify for more than a year and I have to say that we are very satisfied with the report and all its functions like approval workflow, easy access to the information, limits on expenses and ad-hoc reporting. We don’t have to do this process manually and I like that all our users adopted the tool easily. I personally like the mobile app and the option to capture and upload receipt images. Additionally, this tool has great customer service that is helpful and responsive.

What aspects are problematic or could work better?

I don’t like that I cannot put some hard expense limits on specific expense types.

What specific problems in your company were solved by this product?

It helps me to access reports and to review the expense. Also, it is helpful for managing travel and entertainment expenses more efficiently.

Are you a current user of this product?

Yes